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Forum Posts

Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by PE Program Manager
  • 358 Views
  • 3 replies
  • 1 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Diamond Product Expert
  • 27302 Views
  • 0 replies
  • 12 kudos

Chromecast Not Getting Connected To Wifi

So, I got a Chromecast two months back in Hong Kong. Now it says it cannot connect to Wifi. I checked, and I am putting in the right password. At this point, I have done everything mentioned on Google's help page regarding this issue. From rebooting ...

asrani by Community Member
  • 705 Views
  • 6 replies
  • 0 kudos

TV Streamer not detected by Samsung QN91BA TV HDMI

Hi i just bought Google TV streamer, so after plug it in to TV's HDMI port it's not recognised by TV as Google Streamer but it goes as unknown Device. Got replaced chromecast with it what previously worked just fine. Is there any workaround or what c...

Wjencik by Community Member
  • 301 Views
  • 1 replies
  • 0 kudos

Can't Find Freeplay in Apps with Google TV Streamer

I have a Samsung TV, which I previously used with an Apple TV box. I removed the box and deleted the app, then followed the directions to set up and use the Google TV Streamer. I can see and use everything else, but I cannot find Google TV Freeplay i...

New router can’t find Chromecast so it can’t connect to wifi

HiI got new router a few weeks ago and when I opened Google home app, I get this messageB7P3 Can’t connect to Wi-FiI usually cast to Living Room TV but also managed to ‘Forget’ that device in the app.any advice, please?btw, not even sure if I got the...

MoiraD by Community Member
  • 210 Views
  • 1 replies
  • 0 kudos

Audio starts skipping whenever I tab out

I'm using 'cast tab to TV', but the problem is whenever I tab out of Google Chrome on my desktop, 5-10 seconds later, the audio on my TV will start skipping. This just started happening after I updated my Windows 10 yesterday. How do I fix this, the ...

socksy420 by Community Member
  • 377 Views
  • 3 replies
  • 0 kudos

Chromecast HD not starting anymore

My Google Chromecast just worked fine for over a year. Since yesterday, it does not start anymore. It's connected via HDMI. When starting, I see the loading page for google TV and then nothing happens anymore.I restarted our WiFi (working well for al...

Karami by Community Member
  • 232 Views
  • 1 replies
  • 1 kudos