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Cameras and Doorbells

Blog Posts

Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

Forum Posts

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 15609 Views
  • 0 replies
  • 6 kudos

Nest Wired Doorbell

Nest Doorbell WiredI have replaced my existing mechanical doorbell with Nest Hello. It worked like a charm for a week and then the chime stopped working. On checking the mechanical chime connection, the wire connected to FRONT was burnt and spring wa...

MJRam by Community Member
  • 692 Views
  • 3 replies
  • 0 kudos

Unable to mount

The back button that holds the camera to the mounting bracket is not popping out

M6 by Community Member
  • 637 Views
  • 3 replies
  • 0 kudos

WORST customer service ever

Google Nest has the worst customer service I have EVER received. I bought what turned out to be a defective camera, so I contacted support. I’ve contacted via chat, phone & email. It took weeks for the reps to get it right that I didn’t have a doorbe...

LSimpso27 by Community Member
  • 1251 Views
  • 4 replies
  • 5 kudos

Nest hello doorbell lagging or bad sensor

The video doorbells doesn't pick up all only some motion people and might even send notifications of the doorbell camera the next day or later on that day and not when someone actual rings the bell or walk pass or near the camera.

Need help

I want to be able to record and save for couple weeks .. as of now only saves 3 hr recordings anything after that deletes

Resolved! Camera - Motion detector

My 95 y.o. aunt lives independently. She is at risk of falling when getting up in the middle of the night. I would like to install a nest camera in her apt. I would like to keep the camera on at all times; however, I would like to activate the motion...

gary50 by Community Member
  • 2035 Views
  • 3 replies
  • 0 kudos

Getting google home camera into nest app

I use the nest app to monitor a number of devices. In stalled a floodlight camera but when you add the device in nest it says use Google home. The camera installed and works fine but I cannot get it into the nest app. How do I get the camera active i...

Peter_may by Community Member
  • 1007 Views
  • 5 replies
  • 0 kudos

Lost small base plate screw.

I was reading a previous post and did the exact same thing. When mounting the base plate to the angled wedge, I dropped and lost one of the small wedge screws. Would like to know how I can get a replacement screw. Any information would help. Thanks

Markymark by Community Member
  • 742 Views
  • 1 replies
  • 0 kudos

Running Google products from two apps

I'm really disappointed with Google's way of handling their hardware devices. Some will work for Nest, some will work with Home, and even though the device clearly states Nest on the box it only works with Home. The whole smart home experience with G...

DDW by Community Member
  • 762 Views
  • 4 replies
  • 2 kudos
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