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Cameras and Doorbells

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Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

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Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 15703 Views
  • 0 replies
  • 6 kudos

Nest Indoor Camera App Crashing

Nest Home App is up to date. Can click the Nest App and view home page. As soon as I try to view video clips, the App shuts down after 8 seconds. This has been reported previously with no support offered. This also happens when view through a web bro...

John-H by • Community Member
  • 1427 Views
  • 12 replies
  • 0 kudos

Nest cam with floodlight - stuck at "getting device ready@

Dear community, I just had the Nest Cam with Floodlight (hardwired) installed to overlook our back garden. The set-up process works well until it the "getting your device ready" stage when I get the error message that "something went wrong" without a...

Dominic by • Community Member
  • 1291 Views
  • 7 replies
  • 1 kudos

Where can I buy a chime puck for the Wired Doorbell G2?

The product was given to my friend by a family member that would never use it. He was gifted it by his old employer. It never came in the box.ALL I want is to buy a replacement chime puck but Google keeps going in circles with me asking for the accou...

Koldfusion by • Community Member
  • 1905 Views
  • 1 replies
  • 1 kudos

Nest Outdoor Camera stopped detecting people

It was detecting people just fine, until a couple days ago. Nothing changed locally, camera is in the same place, wifi is the same, internet is the same. It detects movement and sound, but no longer detects people. We have gone through the settings, ...

willagon by • Community Member
  • 323 Views
  • 1 replies
  • 0 kudos

Google Nest doorbell (battery) No longer working

I have a doorbell that has been connected for a few years. This afternoon it disconnected from the wifi and I cannot get it to reconnect. I have tried a reboot, did the pin in the back for 10 secs, and the light does indeed go white but it doesn't se...

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