New updates to Google Home for camera users: new AI image detection, requested f... Read more
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Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Product was delivered without it
How can I get a replacement steel plate for my battery doorbell? Gen 1 .
Video recordings disappear
My video recordings disappear after 3 hours. How can this be changed? This is not useful in helping to protect my family or property.
doorbell gen 2 wired offline
Less than 24 hrs since I installed the doorbell and it’s gone offline. My nest thermostat is totally fine. This is a security product, and going offline is not really acceptable, as I may be relying on the devices while away from home. Is this a comm...
3 hrs of Event History - false advertising
I just installed a Nest doorbell gen 2 wired. I also bought a Nest floodlight camera (not installed yet). I chose Nest because of the claimed free 3 hrs of event history but I expected it to keep 3 hrs worth of events. Not a rolling window of 3 hrs. ...
Resolved! Google nest outdoor camera not charging
I use my nest cameras wirelessly outdoor, but two of them don’t seem to want to charge anymore. I plug them into the charger, I get the connection sound, the white light is on, but it won’t charge.
Camera won’t connect
I accidentally deleted one of my camera and now it won’t let me add it back to my home
No notification sound - nest doorbell wired
I just installed a Nest doorbell (wired) 2nd gen. Everything works except no notification sound. I am missing the notifications because they are silent. This is defeating the purpose of the device. I have “Sounds” turned on in settings.
Resolved! video as proof
I would like information on how to recover a video after 67 days since I urgently need the video as proof. The video demonstrates a high-value parcel delivery, with fewer products than indicated. grateful regards
Resolved! Asking again- WHEN can we view camera history from PC?
This is just UNACCEPTABLE. Nest app worked great- Google took over & forced us to add/view new cameras thru Google home. We STILL can't create clips. We STILL can't view camera history from our PC. You have taken away the capabilities we PAY for! FIX...
Please help us
Someone was ringing our doorbell and we didn’t receive any notifications ?Can you please explain what we would need to do to get it to announce to use someone is ringing our doorbell.
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