New updates to Google Home for camera users: new AI image detection, requested f... Read more
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Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!
We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
One of 3 users lost connection, can’t reconnnect
My spouse, my daughter and myself were all connected to the google nest cam. My daughter and my spouse are still connected but for reasons unknown I can not connect. Can I get help please?
Nest Cam Battery Outdoor "offline," loses streaming connection, still records events
Two Nest Cam Battery Outdoor cameras constantly go "offline" yet still record individual events. There is no ability to stream live video and getting them back online requires a complete uninstall/reinstall of all cameras on my network, which works f...
Nest Camera App issues?
Hello! I just bought my parents a Google indoor/outdoor battery camera. I was able to install and set everything up, or so I thought. The issue we are having is both my mom and dad can’t access the camera if they turn their phones Wi-Fi off. The Goog...
Can't control Nest indoor/outdoor wireless cameras with Assistant?
I recently installed two Nest battery security cameras outside my home. Both function well in the Google Home app. I also have a Nest Hub Max inside the house, which is also set up and working well in Google Home. I keep reading that the Nest cameras...
Live feed audio uses call volume instead of media volume
When viewing the live feed of my nest outdoor camera with floodlight, the audio feed is associated to the phone call volume on my android. It is not associated to the media volume. This means that when I'm watching the live feed, I can never turn the...
Nest Outdoor 1st Generation power cord for wired camera is splitting/disintegrating
Have only had this particular outdoor camera since April, 2022. The cord looks like it needs to be replaced as it is splitting/disintegrating. Under warranty or sold separately? Thanks!
Nest Cam (Indoor Wired 2nd Gen) Sensitivity
Hi,I've got a pair of wired 2nd Gen Nest Cams and would like to adjust their sensitivity, specifically to stop notifications based on outdoor lighting changes. The cameras are constantly sending notifications that they've spotted people and animals, ...
Floodlight does not work
Just bought the google nest camera with floodlight. I installed myself and it was working just fine. A few days after installation, we had a fairly significant thunderstorm roll through the area which knocked all of our power/neighborhood power out f...
Nest Doorbell (battery) will not factory reset
I purchased my Nest Doorbell in November 2021 and it had been working just fine for about 5 months. A few weeks ago I noticed that it lost wifi connection.I went through all the troubleshooting tips to reestablish the wifi connection but nothing has ...
Resolved! Nest Hello Peeling
As others have noted, such as https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/My-Nest-Hello-Doorbell-is-Peeling/m-p/61490, My nest hello doorbell has also started peeling. Support is not helpful but there appears to be a moderator on her...
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