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Chromecast with Google TV Now in HD or 4K Read more

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New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 0 replies
  • 8 kudos

Bluetooth does not auto connect

Hello I am using the Chromecast with Google TV and have a google max speaker. Couple issuesI keep loosing or getting choppy audio every 10-15 minutes of use. Also for some reason when I turn on my Google TV it does not automatically reconnect to my m...

CL2 by Community Member
  • 3 replies
  • 0 kudos

Chromecast reset/ wifi change

My chrome was set up to a network that I recently disconnected. I have a new wifi network that I am trying to connect my chrome to. When I turn on my TV, and selxt the HDMI that the chrome is connected to, it gives me a 4 digit number to identify the...

Chromecast model G454v after connecting HDMI it doesn't show on TV

We tried to set up the Chromecast with the TV for the first time. After plugging it into the TV the first time, the Chromecast view appeared on the screen and a QR code to scan. Unfortunately, in the process of connecting to the phone, ,I had to inte...

Chromcast automatically casts to a random device in the network

Hi,We have a few Chromecast devices in the organization, and one of the devices is automatically casting when opening Chrome - each time to a different device.How can we stop it from automatically casting?Thanks.

Shira by Community Member
  • 3 replies
  • 0 kudos

Google TV Ambient Mode

Trying to place ambient pictures on my Hisense google tv and now facing issues after performing a factory reset.It says to go to the Google Home app and select the tv and press the gear icon but when I do, the following error appears: “problem connec...

Is Sound through HDMI & Bluetooth device at the same time possible?

I think I have the Googletv 4k version. My wife has hearing issues and keeps the TV Volume extremely loud. Can I set up a bluetooth headphone for her to use , at the volume of her choosing, and I can listen over the TV speakers? In others words both ...

PatG by Community Member
  • 1 replies
  • 2 kudos

Chromecast 1st

Hi all! It's finally my turn, I'm stumped and a bit upset, hours I have been trying to get this to set up. Everything was working fine then Chromecast out of the blue stays solid white, will not connect to home app, won't cast, I have done it all, re...

Babette by Community Member
  • 4 replies
  • 0 kudos

Resolved! Chromecast disconnects from home app on iPad Fifth Generation

Just got a 5th generation iPad, and the home app constantly disconnects from the home app and goes offline. It works fine on my other devices (Android phone and tablet). I have to do a factory reset over and over again, it works for a while, then aft...

Schucoman by Community Member
  • 8 replies
  • 1 kudos

Guest mode won't pop up

First off, I honestly don't know if my Chromecast is a gen2 or gen3; anyways, my area had a WiFi outage, so I tried to figure out how to Chromecast without WiFi. I understand you have to use guest mode, but my settings aren't popping up. The "recogni...

Nova123 by Community Member
  • 3 replies
  • 0 kudos
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