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Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 0 replies
  • 8 kudos

Goggle Chromecast

Hi I've just connected my new Google TV Chromecast to my TV. Unfortunately my T V is turning off on its own. Please help as this is very annoying. I have always had a Chromecast unit on my TV, just updated.Any suggestions would be great.

Gazzzza by Community Member
  • 3 replies
  • 0 kudos

Frozen screen tv

 my tv is stuck at this screen. Recently moved and my wifi name changed so i can’t reset it from the google home app at all. Is there anyway to fix this?

Drewjudah by Community Member
  • 3 replies
  • 0 kudos

Ambient mode

When I set up chromecast it shows everything on tv screen. After about 5 minutes my network does not show on screen. I have it turned on in ambient mode. I have done a reboot and factory reset still the same thing happens. What am I doing wrong.

Roddavc by Community Member
  • 7 replies
  • 0 kudos

Resolved! chromecast connection from Netflix App installed on windows 11

Why am I unable to connect to my many Chromecast devices from windows 11, like i can from my android phone. I have netflix installed on my windows 11 laptop but there is no option to project the vision to to my Chromecast. I know you can use Chrome a...

rowdy by Community Member
  • 3 replies
  • 0 kudos

Chrome cast guest mode issues

Guest mode doesn’t have a pin when enabled. I have done the factory reset and every time after the reset from an android device I can enable guest mode and it provides a pin. Once I navigate away from the chrome cast device and then go back to it and...

Grainslie by Community Member
  • 6 replies
  • 0 kudos

Controlling tv with remote

I'm setting up a new chromecast and none of the remote codes work for my JVC tv. I saw another thread saying to delete the tv from the list and try again bt as far as I can tell it's just cycling through the same 14 codes.It's not even worth using if...

Chromecast remote with older receiver

So I have an older Samsung receiver that my Chromecast remote can't control. Is there anything I can do to put a code in or something? Is there a learn function?

Fu2 by Community Member
  • 10 replies
  • 1 kudos

Unable to finish wifi connection setup

Chromecast 2nd gen unable to connect to wifi, right after setup says almost done the connection will not proceed and my phone stuck on try again or leave setup. I have bo choice but to leave setup, try again button will just keep on loading. 

astolen24 by Community Member
  • 14 replies
  • 0 kudos

Remote is burning hot

Within 30 seconds of adding new batteries, the remote is actually so hot I can't hold it. Just under the pad between the back and voice buttons. It doesn't once new batteries are inserted.

shildog by Community Member
  • 3 replies
  • 0 kudos
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