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Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 0 replies
  • 9 kudos

Resolved! Chromecast

I used to be able to use this device at my previous place but I can't get it to work after moving to my new home. I did factory reset but yet not able to set it up either in Google home or Nest.

JNo by Community Member
  • 4 replies
  • 0 kudos

Laggy when casting a tab (from laptop to TV) only in full screen

I have been using Google Chrome to cast tabs all the time onto my TV. It worked on my 10-yr-old laptop (Windows 10) for long time. I recently bought a new laptop (Windows 11) Surprisingly the casting isn’t working perfectly like before. Everything is...

BigZerG by Community Member
  • 1 replies
  • 1 kudos

Resolved! Casting Screen in Google Home APP from iPhone

I am trying to use the Google Home app to chromecast my iphone's screen to a TV. While searching for answers, I saw that some users had a "CAST MY SCREEN" button in the corner of their chromecast window. I tried updating the chromecast firmware throu...

JMack by Community Member
  • 4 replies
  • 1 kudos

Won't connect

It's been awhile since I've plugged in my Chromecast but now I have to activate it. I go through the steps and once I'm done I get a message saying that I can't activate it? Can someone help me.

Disconnected Device

I am having the same problem as these people:

bigswifty by Community Member
  • 2 replies
  • 0 kudos

No picture

I have connected to my chromecast(gen 1) however no picture is showing up on my TV. My TV is giving me an error message saying, “change resolution on external device.” Anyone seen this?

Kevin1986 by Community Member
  • 1 replies
  • 0 kudos

Chromecast turning on and off

When I use my Chromecast for video casting (screencast, Netflix and YouTube) from multiple devices (iPhone, android, PC) the TV will turn on and off repeatedly while the video continues to play. It works normally for Spotify.I've been using this Chro...

CCWGTV + VEMONT USB 5 in 1 HUB Loses Ethernet Connection

I have a CCWGTV connected to a VEMONT USB 5 in 1 HUB (, with a UGREEN 65 W CHARGER (65W PD Fast Wall Charger – UGREEN). The USB ports on the HUB work properly and without issue with Dual Shock game controller, flash memory, and s...

bb2021 by Community Member
  • 1 replies
  • 0 kudos
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