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Resolved! Regarding audio and video not synced with Google TV Streamer

Hey everyone,We are aware that some users might be experiencing an issue where audio is not synced with video from their Google TV Streamer. This appears to be related to specific audio equipment and configurations, and does not seem to be a widespre...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Platinum Product Expert
  • 15394 Views
  • 0 replies
  • 10 kudos

Cannot link Chromecast to Google Home via LG TV

I have a Chromecast device connected to LG TV (I do not think the TV is compatible, but have managed to stream from Android phone to TV via Chromecast).I cannot link the chromecast device to my Google Home.I cannot find Chromecast in the listed servi...

P1 by • Community Member
  • 3690 Views
  • 20 replies
  • 0 kudos

Resolved! Adding a TV app which I’m not sure supported by the device

Hey,I want to buy this device but before I want to know where I can see the apps whose supported by the device. Because I want to add an app called “Cellcom TV” (Israeli TV carrier).I know they have a version of this app for Android TV but I’m not su...

TalS02 by • Community Member
  • 837 Views
  • 3 replies
  • 0 kudos

Resolved! Not find Apple TV app in Google Play Store - Chromecast with Google TV

Hello, I bought a chromecast with google tv and after setting it up I try to find the Apple TV application and install it, but it doesn't find it. Does anyone have a similar problem. My location is Bulgaria, if that matters. The only option at the mo...

userworx by • Community Member
  • 2721 Views
  • 3 replies
  • 0 kudos

No audio when casting desktop from Chrome

Hi,As explained in the title, I have no audio when casting the desktop from Chrome (video works though).It works perfectly if I cast a tab (audio and video). It also works when casting the desktop from my laptop but not from my computer.Let me know i...

Nergal by • Community Member
  • 8188 Views
  • 8 replies
  • 1 kudos

Toshiba TV with built-in Chromecast stopped working

I have a Toshiba TV with built-in chromecast (model 43L621U)Beginning yesterday (9/14), I'm unable to connect. Trying to connect from Youtube on my iphone gives "Untrusted Device", " couldn't be verified. This could be caused by outdated device firmw...

mla by • Community Member
  • 3047 Views
  • 4 replies
  • 1 kudos

editing apps on google tv with chromecast

I have a google tv to which I have added a Chromecast dongle with google tv. I have way more apps than I need and want to trim them down to what I actually want to watch. navigating through this mass of apps I will probably never need is daunting.Wha...

seanob123 by • Community Member
  • 666 Views
  • 3 replies
  • 0 kudos

Resolved! MAC address not available

I get new Chromecast with Android TV, my home network has MAC address filter, in the previous generation it was easy to get MAC from Google Home App, but with this new device Google Home App say it is unable to to get MAC address it is printed on dev...

Alrazi by • Community Member
  • 4402 Views
  • 6 replies
  • 0 kudos

Resolved! chrome cast tv does not work need replacement

Tried all the steps to get it going, but nothing. Worked fine and now it's not working. Will not reset. Company website runs me in circles. It's within warranty period. How do I get it replaced? It's as Chromecast 4K.

ldjessup by • Community Member
  • 2009 Views
  • 6 replies
  • 1 kudos
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