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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4627 Views
  • 0 replies
  • 5 kudos

Trane 4TWR4 and compatible with Google Neat E

I have a Trane 4TWR4 heat pump and trying to connect to google nest E. When talking to someone (customer support) they said leave the black wire (believed to be emergency heat) what should I do? How accurate is that information? I was told Y1– yellow...

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Nylobo32 by Community Member
  • 285 Views
  • 5 replies
  • 0 kudos

B/C wire?

Need help installing 3rd generation Nest Learning thermostat. Current one has these wires: RH, B/C (blue wire), O, G, Y1, W1 and W2. I understand all of them except how to connect the B/C and O wires? Pic in comment section.

Linds1220 by Community Member
  • 1224 Views
  • 5 replies
  • 0 kudos

Nest 3rd Gen - Not responding properly - App works

My Nest 3rd Gen thermostat is acting up when using the actual thermostat. The responsiveness when turning the dial or pressing on it is very glitchy, and regularly prompts what appears to be a reboot - with the Google logo - just by turning the dial ...

BASTONE1 by Community Member
  • 378 Views
  • 6 replies
  • 0 kudos

Resolved! Nest heat link wiring uk

Hi could anyone help with the wiring shown in the photo? The boiler turns on after a few minutes even with everything set to off, and won’t turn off until I turn off the heat link so something is wrong. I have a s plan system. Many thanks.

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Steviek by Community Member
  • 221 Views
  • 2 replies
  • 0 kudos

Nest compatibility

I have a two zone thermopride furnace. I am looking to replace the first zone thermostat with a nest third generation. It is currently controlled by a Honeywell. The wiring on the first zone thermostat is Y,W,G,O,B with an R,RC jumper. Will it work?

Coogan44 by Community Member
  • 231 Views
  • 3 replies
  • 0 kudos

New Phone and number, can’t get into acct

I have an non-migrated Nest account. The nest app accepts my username & password which are correct. However, I recently got a new iPhone & phone number with Verizon. My nest account has my former cell phone # associated with the 2 step authentication...

Kla85743 by Community Member
  • 1325 Views
  • 8 replies
  • 2 kudos

Resolved! Nest Learning Thermostat installed, WiFi detectd; unable to add device to Nest app remotely.

The router is a 2.4GHz network.The newly installed thermostat is in Arizona. I'm in California. Is it possible to add the device to my Samsung phone that's physically 800 miles away? App controls a recently installed Google Home Mini at the Californi...

Nest Thermostat repeatedly performs software updates

I have a 2nd generation Nest Thermostat that is continuously restarting. It seems that the issue is the Thermostat is continuously downloading a "software update", applying the update, restarting the nest and repeat.Apparently there's nothing in the ...

E learning

I’m having issues completing the warranty form for a defective base plate. It keeps asking me to refresh the page and sorry we’re having problems with the form. How do I resolve this?

Charlie8 by Community Member
  • 232 Views
  • 3 replies
  • 0 kudos
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