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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
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Nest 3rd Gen Thermostat W5 Error - No Connectivity

Hello. I’ve had a Nest 3rd Gen Learning Thermostat for about 2 months now and it’s been working fine! Today it started showing error code W5 and it doesn't see my router or my mobile hotspot anymore. I’ve tried all the troubleshooting steps repeatedl...

second power connector not free?

Like others, I committed to the nest based on the expectation, guidance, and explicit promises that the power connector would be free. However, I am running into problems completing the transaction. At the "cart" step, it says "discount will be appli...

Power test result

I got an email from google:"We noticed that your Nest Thermostat isn’t receiving sufficient power, which will cause the thermostat’s batteries to drain rapidly. If this continues, your thermostat will work but may experience the following issues:Redu...

XC1 by Community Member
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  • 3 replies
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Cannot reconnect nest after disconnecting

One of my Nest thermostats disconnected with my Google Home app for about 24 hours. So I tried to disconnect it thinking if I reconnected it, it would regain connection with my Google Home app. But now I cannot get it reconnected with the Google Home...

No cooling mode

I copied my exact set up once I updated to the best and now my house cannot be cooled. Is there someone who can jump on a call with me?

no LED on heatlink and H71 error on app

I'm getting no LED showing on my heatlink and error H71.In the app I'm seeing this is a common issue and to visit BOXT to get in resolved, however I'm from the Isle of Man which doesn't seem to be covered by my post code.Any idea how to proceed?

Nest thermostat replacement issues

I was wondering if anyone has had any experiences with getting a faulty replacement thermostat for a faulty initial purchase thermostat. We had our thermostat start overheating and after a few weeks with no thermostat we got a refurbished replacement...

jennginn5 by Community Member
  • 1894 Views
  • 7 replies
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Voltage at Setup - 2.87 volts

Hello,I installed my nest thermostat yesterday and it updated without any issues, I shut off the display turn on during approach because it just was not necessary. I checked it at 9pm last night and all seemed fine. This morning it showed that the Ne...

Russellv by Community Member
  • 1003 Views
  • 5 replies
  • 0 kudos
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