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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 6667 Views
  • 0 replies
  • 6 kudos

HOW TO INSTALL NEST THERMOSTAT WITH MY MC QUAY UNIT

Hi, I Already talk with google chat help and they confirmed, my unit have compability with nest thermostat but they send me to On tech installation , but Im outside US. So maybe anyone knows how to connect My original thermostat have just 2 wires nam...

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Speak with a LIVE person

I've had a the Nest thermostat and Nest Smoke Detectors for a couple of years. Upgraded my phone and have been unable to connect the devices to the Nest App on the phone. Also, unable to log-in to the Nest account or Google Nest account. I want to sp...

gfa3290 by Community Member
  • 3896 Views
  • 9 replies
  • 1 kudos

Multi Zone System

Hi, I am upgrading my home to a two-zone (upstairs and downstairs) heat pump system. Currently, my house is 1 zone system, and all my wiring for my thermostat is upstairs. Do I need to add wiring to the downstairs for a 2nd nest or can I put a wirele...

Richa3131 by Community Member
  • 666 Views
  • 5 replies
  • 0 kudos

Refund - delays

Hello. Posting here in the hope my refund might get investigated. Case ref is 5-0424000032235.Faulty nest thermostat was replaced and invoices sent to Google on 6th January 2022. We had to pay for the replacement but was told we'd be reimbursed. Was ...

danw1 by Community Member
  • 416 Views
  • 4 replies
  • 1 kudos

Thermostat E not working

I connected thermostat to internet and Connected the Heatlink to the thermostat. Both were connected okay. I turned the electric off to fit the heatlink. When I turned it back on the thermostat confirmed it was connected to the heatlink but it won’t ...

AS1955 by Community Member
  • 334 Views
  • 4 replies
  • 0 kudos

Resolved! Heatlink died

Hi,My heatlink suddenly stopped working. No LEDs while the power circuit is OK (just checked with multimeter).The thermostat is giving me an H71 error.I tried resetting with button and checked cables. It was working just fine two dayes ago.The instal...

MickDurst by Community Member
  • 881 Views
  • 10 replies
  • 1 kudos

Nest thermostat

My old system have 6 wires. One is a white wire plugged into the Aux port. I also have a jumper from Aux to E. Where do I plug the white wire in the nest?

CANT REMOVE NEST DEVICE FROM ACCOUNT

this is a device I have had for a long time, however, for some reason all of my google devices disappeared from my accounts.. yet the devices still think they are attached to the google account...I have done a factory reset, on my thermostat only to ...

KEEBLER125 by Community Member
  • 1164 Views
  • 3 replies
  • 2 kudos
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