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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3999 Views
  • 0 replies
  • 5 kudos

nest thermostat

i am replacing an old thermostat with a mercury switch. it hooks to an oil furnace.what nest model should i get?

nedhalle by Community Member
  • 167 Views
  • 1 replies
  • 0 kudos

No Heat when temp is set

Having issues with Nest not coming on when the heat temp is set. It only states how long to reach heat with nothing coming on. Anyone having the same issue?

JSRT8 by Community Member
  • 415 Views
  • 4 replies
  • 1 kudos

Failed 3rd generation Nest heat link

Hi, I have been using my Nest 3rd generation learning thermostat for approximately 15 months, but yesterday the boiler stopped working for no apparent reason. I checked the nest thermostat which displayed a communication error with the heat link. I c...

Mike71a by Community Member
  • 459 Views
  • 3 replies
  • 0 kudos

No power

Says power is out but it's not and unit won't come on 

Pat2kee by Community Member
  • 182 Views
  • 1 replies
  • 0 kudos

Unreasonable time taken to refund - broken heatlink

Trying to claim back costs after our thermostat stopped working in December 2021 and have just been told that it could take up to 35 business days from being added to the refund list!! As we were only added at the end of January, we’re still looking ...

Vicbot by Community Member
  • 673 Views
  • 8 replies
  • 0 kudos

Boiler comes on when not programmed too

Hi - I’ve noticed that our boiler comes on when it’s not programmed to. I’m working from home today and it’s just done it when it’s not due to be on until 530pm. It’s done it in the middle of the night too and we’ve woken up really hot! I think it’s ...

80rj by Community Member
  • 537 Views
  • 4 replies
  • 0 kudos

Nest Thermostat Model G4CVZ won't hold any schedule.

Hi! I am having an issue with JUST the "HEAT" option on my Nest Thermostat Model G4CVZ. I changed EVERYTHING..all the preset "schedules" (Comfort, Eco, Sleep, and even created my OWN schedule) to ALL reflect my preferred heating temperatures on sched...

Nest Learning Thermostat Sensor Schedule

The Nest Learning Thermostat has generally worked well, but I wish there was a way to customize the temperature sensor schedules. For example, I wake up at 5:00 every morning but there’s no option to schedule my downstairs temperature sensor to autom...

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