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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4824 Views
  • 0 replies
  • 5 kudos

Resolved! Heatlink problem

Heatlink has power but no lights and will not work or reset.How do I organise a warranty replacement?

Nest thermostat W5 error

My 3rd generation Nest learning thermostat has worked for over a year with no problems. But a few days ago it started showing W5 error code, it can't see my router and I repeatedly tried all the troubleshooting steps, restarted my router, entered use...

Logger by Community Member
  • 830 Views
  • 9 replies
  • 0 kudos

Nest Heat Link issue with one day left on the warranty

Hi,My Nest Heat link has stopped working - no lights. This is the second of three I bought 2 years ago to break. It's literally one day before the two warranty expires. There is 240 volts to the heat link. I know I've tested it. I tried clicking the ...

brabo72 by Community Member
  • 649 Views
  • 9 replies
  • 0 kudos

Thermostat offline

Nest thermostat is orange and working. Phone app thermostat is black and offline

C wire

I have emerson thermostat which Rh, Rc, w,y,g cable running with AA batteries and 1 extra cable(orange color) which not connected any side(furnace and thermostat). How can I convert that extra wire to as c wire? I attached here my furnace and thermos...

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C wires install

I have emerson thermostat which Rh, Rc, w,y,g cable running with AA batteries and 1 extra cable(orange color) which not connected any side(furnace and thermostat). How can I convert that extra wire to as c wire?

Heatlink is dead, no lights, h71

Had the nest thermostat for a couple of years, worked fine. Got home from work today to a cold house, base says it can't connect to the heatlink, boiler & heatlink both on the same power, boiler is on, heatlink has no lights. Tried reconnecting with ...

Alx80 by Community Member
  • 2641 Views
  • 6 replies
  • 1 kudos

Nest Heatlink has lost power

Hi my Nest heatlink suddenly stopped working , it has no lights and no power. It is less than 1 years old. My electrician said this is quite a common fault with them.. how do I get a replacement quickly please as We have no heat or hot water?many tha...

Nest Wifi Reconnection issue

It is not reconnecting to my network. I have rebooted the router 3 times already but my thermostat does not find my network while other devices have no issue finding the network and connecting to it. I am about to write a nasty review on this as the ...

Nazy by Community Member
  • 222 Views
  • 0 replies
  • 0 kudos
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