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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
  • 22001 Views
  • 0 replies
  • 6 kudos

Error message

I keep getting an error message when connecting my nest thermostat. The device will connect to my wifi, but won’t connect to my google home. I’ve reset the device and removed it from my google home account and completed the factory reset several time...

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Jackpot75 by Community Member
  • 611 Views
  • 3 replies
  • 0 kudos

Nest Thermostat EU in Canada

I have a multizone underfloor radiant heating system that I would like to install the Nest Thermostat for. As I was researching, I understand that only the EU version with heatlink can be used for such system? Are Nest EU version available in Canada?...

EdwardYan by Community Member
  • 599 Views
  • 3 replies
  • 0 kudos

Nest heat link faulty

Hi. The heat link box has suddenly stopped working; no light on it or anything now. We’ve no longer got hot water or heating and the thermostat has the h71 error code. It was purchased and installed in Dec 2020 and has worked fine until then. Any hel...

nlevett by Community Member
  • 631 Views
  • 4 replies
  • 0 kudos

Air conditioner shows delay

Our nest was installed with the home in 2019 and has worked perfectly until a few days ago. Now, when set to Cool, it says "starts in 2 1/2 hours" but the only thing that changes is the temperature in our house and not in the way we want. In the app ...

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Kwuezy by Community Member
  • 828 Views
  • 4 replies
  • 0 kudos

Resolved! Neat Home report for my last house

I moved a year ago but still get the monthly nest home report from my last house. My current house has 2 nest thermostats and both are visible in the nest app. The prior house thermostat is not visible. My current home is also set up correctly in the...

JeffG44 by Community Member
  • 875 Views
  • 4 replies
  • 0 kudos

Setting up home user

Set up for new home user. When getting to screen asking for last four digits of serial no just freezes and won't show keyboard to allow input of numbers

Stansmiff by Community Member
  • 485 Views
  • 2 replies
  • 0 kudos

W2 and Y2 wires

I have a geothermal unit that has a heat pump I have two wires left over on my new Nest Thermostat wiring block. A W-2 and a Y2 there's still one terminal left on the wiring block it's a star OB which one goes in it and what do I do with the other on...

Krandol by Community Member
  • 806 Views
  • 3 replies
  • 0 kudos

Nest Gen 2, heat link error H72

After working fine since I moved in (Nest was already installed in the house) - I now get an H72 error from the thermostat. heat link doesn't have any lights on. The same plug works the boiler and that's fine...no change since it worked previously - ...

JillP by Community Member
  • 3872 Views
  • 29 replies
  • 0 kudos

Resolved! Nest thermostat

Hi I have just received my nest usage report for july and it states i have used 1 hour of energy that month. That is not true. The heating has not been on in months. How can this be rectified

Chris681 by Community Member
  • 1248 Views
  • 6 replies
  • 0 kudos
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