Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Troubleshoot setup: Nest Thermostats
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Nest Gen 3 Base Failure
Got a failed base unit. Component D30 failed. where can I buy a Gen 3 Nest Base?
Iogged out, cant sign back in
I was logged out of my nest thermostat and cant remember user email or password to sign back in. Was prompted to connect to google and still unable to locate thermostat
Single Y/Y2 Wire on Old Thermostat
My old thermostat had a single wire for Y and Y2.. labeled Y/Y2.. I'm assuming I just wire it up to the Y port on the Google Nest thermostat, but it's not cooling properly.Should it be wired into the Y2 port? Any help is greatly appreciated. Kinda ho...
Battery replacement
I stopped using my thermostat when the bill spiked and it stopped communicating with my WiFi. this was after 8 months and now just over a year it won’t even power on if I wanted AC. Nothing lists how or where to get and change a battery making this f...
Using the Nest Thermostat as a remote access thermometer, even if not connected to a heat source.
Can the Nest Thermostat be used as a Safety Temperature alert device in the winter using the WIFI connection and Google Home App to remotely warn me of potential freeze conditions WITHOUT the Nest being connected to a heat source? I have a freestandi...
Resolved! Get E89 wiring report, Y2 wire without Y1 wire
Get the following wire report: E89 wiring report, Y2 wire without Y1 wire. From online search, it suggested to connect spare wire (blue) to C, still get the same wiring report and the attached infor. Any suggestion? Thanks.
Compatibility
Wires are E, Aux, Y, G, R, B, C. When checking online if my system was compatible it said yes. Then, after purchase and starting to install with software it said it wasn’t. Is it truly incompatible? My place is electric only and uses a heat pump.
terrible customer service
My 9 month old google nest thermostat quit working and we couldnt use the A/C. I received an email from Google saying to call this number and a new one will be sent out. This all sounds fine. It turns out the new thermostat wouldnt be received for up...
Not received
Hi Google support I did not receive the new one and I emailed you two times and still warning me send back to you the old one. Haw can I send you without getting the new one???? what is going on. Check FedEx. It is still pending. I did not received i...
Nest Thermostat is disconnected
Our Nest Thermostat has worked perfectly until we purchased a new router. Now, we cannot connect to new Wi-Fi. We removed the device as online instructions said but we cannot reconnect to the app or add the Wi-Fi to the thermostat. The same thing is ...
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