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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4531 Views
  • 0 replies
  • 5 kudos

Thermostat device ID

Where/how can I find the "Device ID" of my 3rd Gen Nest Learning Thermostat.I've looked on the device's menu, in the Google Home App, and in the Web App. Apparently in each of these one selects the "Technical Info" and it should be shown, but I only ...

JerryFr by Community Member
  • 1001 Views
  • 1 replies
  • 0 kudos

Fan won't stop running

Purchased a home with the Nest. When I manually turn on the heat, it works great, but once it reaches the right temperature, the fan keeps running. The app won't let me turn it off, but only gives me an option to run it for a certain amount of time. ...

KMA by Community Member
  • 5039 Views
  • 17 replies
  • 2 kudos

termostato nest learning

hola saludos, tengo un problema para acceder a una cuenta de nest, cuando coloco el correo me dice el siguiente mensajetu cuenta nest no se puede migrar a una cuenta de g suite usa tu cuenta personal de google

ronny by Community Member
  • 142 Views
  • 0 replies
  • 0 kudos

Learning thermostat

I just installed my Nest Learning thermostat. When I set it up, it automatically chose that I have a heat-pump but I have a gas system. I can't find anywhere on the system to change the setting. How do I change the settings so that my new thermostat ...

Problem reconnecting a thermostat to iPhone app

Hi after a power outage I lost access to my nest learning thermostat on my iPhone but can still access it remotely in my iPad. The account for the thermostat is showing on my phone but no recognition that there is a thermostat attached to the account...

Woodywood by Community Member
  • 330 Views
  • 1 replies
  • 1 kudos

W5 error code on Nest Thermostat unresolved with restart

I have a Nest Thermostat (Display 3.6, Backplate 5.4, last updated 10/26/21) that has not been able to connect to wifi for 13 days. It had previously been working for over a year. It is giving me a W5 error code. Followed suggested restart without su...

Remove nest from base

Hi, I need to remove the controller from the wall plate to access the qr code on the back. Trying to share control with my wife, app helps guide doesn’t help much.How do I remove it. I know that my installer just did “click” it on to install, but I c...

DcB by Community Member
  • 378 Views
  • 0 replies
  • 0 kudos
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