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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3998 Views
  • 0 replies
  • 5 kudos

Heat link stopped working

My 3rd Generation Heat link has no output to the thermostat, no lights and so the reset button is not working. I therefore have no heating. It is receiving a 240v supply. The power supply was interrupted yesterday for about 5 minutes at about 1000 hr...

Paul4 by Community Member
  • 485 Views
  • 5 replies
  • 0 kudos

NEST Weather location

Recently, in just the past week, the weather display has changed to a location other than the location of our thermostat. I have used the Google Nest Support menu for updating the weather location in the Nest App on my iPhone and iMac. These updates ...

Afterward by Community Member
  • 1046 Views
  • 3 replies
  • 3 kudos

Nest Gen3 w5 error.

Recently installed Nest gen 3 has stopped connecting to wifi with a W5 error. Tried reconnecting, resetting to no avail.

Setup App not connecting to device

Trying to add this device to the next app, and the “Assisting Product” is not connecting to the Nest E thermostat. This is the 3rd in I have installed in my multi family home. 3 time was not the charm. Please help.

LeoHp by Community Member
  • 235 Views
  • 0 replies
  • 0 kudos

Wire hook up

I have written down my old wires and where they are hooked up. I cannot find any article that asks what color wires you have and where to hook up the wires to the new nest thermostat.

Jumper by Community Member
  • 1490 Views
  • 14 replies
  • 0 kudos

Heat pump output only88 degrees

I worked with two tech support people. The second one got my output temp to 103 degrees but the next day it was back to 88 degrees. Another system in the house that is not a heat pump has output around 110. We switched white, grey and yellow wires bu...

tompanzer by Community Member
  • 144 Views
  • 0 replies
  • 0 kudos

Assisting Product not connecting

Trying to add the Nest E thermostat to my Nest app. After scanning the QR code, the Assisting Product is not connecting. I am on the same wifi network, Bluetooth is on. I have 3 thermostats total and I was able to add 2 successfully.

LeoHp by Community Member
  • 261 Views
  • 0 replies
  • 1 kudos

Not charging

My next stopped being charged, it is currently on a USB cable to do so b/c I have no heat.Is this a normal thing? If the HVAC system can't keep the thermostat charged, it is just a rock on the wall. Please advise!

NEST THERMOSTAT LOST WIFI CONNECTION

I have wireless internet 500mps/500mps in my home and ever since we installed the Google Nest thermostat my wifi keeps getting knocked offline and to my knowledge the thermostat has never been connected to my wifi. I am unable to reboot the system my...

rtb126 by Community Member
  • 181 Views
  • 0 replies
  • 0 kudos
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