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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
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Resolved! I could find the AC mode

I am not sure if I did the wrong wiring when I installed my Google Nest Thermostat, please the attached phone. My heating control is good but I just could found my the cooling AC mode in my app. Thank you for helping me out.

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stephen8 by Community Member
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  • 9 replies
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Nest thermostat and air conditioner

I have the Google Nest thermostat set at a temperature for the air conditioner. It will not click on sometimes unless i go over near the thermostat to "wake it up." it seems as if it falls asleep. For example, i had it set to 74 the other day. When I...

cstango by Community Member
  • 1232 Views
  • 6 replies
  • 0 kudos

Thermostat compatibility

App says I need to check with product support. Can someone tell me if this is compatible, and if so, what connections to make? 

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KevinB65 by Community Member
  • 566 Views
  • 3 replies
  • 0 kudos

Cannot get a new code from my 3rd Generation thermostat

My 3rd Gen downstairs thermostat will not reconnect to the iOS app. Tried all options including resetting all settings (which I regret) but I'm still not able to get a new code to reconnect it to the app. The upstairs device reconnected flawlessly bu...

MrsBW by Community Member
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  • 3 replies
  • 0 kudos

Nest Thermostats disappeared from App and I cannot add back

My Nest Thermostats disappeared from my App and I cannot add them back. When I attempt to add the product, I receive a message that this product is already associated with an account. That would be my account. How can I overcome this dilemma.

bwiseman88 by Community Member
  • 3713 Views
  • 3 replies
  • 1 kudos

Heat link

Hi. I'm getting an error message H71 - thermostat can't connect to Heat Link. What is a 'heat link' and where can I find it??? Sorry if this is a stupid question but my home didn't have an old thermostat previously.

Hot water not working when controlling via app

I had my heatlink replaced in Jan and everything was working fine but recently have noticed that the hot water is not coming on via schedule or boosting (via app or thermostat). I hear a clicking on the heatlink but the boiler does not fire up. When ...

jmaginnis by Community Member
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  • 9 replies
  • 0 kudos

Nest thermostats

Is my system compatible? And if so, how do I connect? What do I do with the jumper wire (brown)?

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camat137 by Community Member
  • 959 Views
  • 5 replies
  • 0 kudos
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