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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
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Resolved! NEST App Issues (Android) -- Settings Changed By App/Thermostat

For the longest time our Nest App controlling our thermostat and doorbell does not seem to want to adhere to our settings for the Thermostat... we do not use Nest Aware and do not have any "learning" features turned on with the app... We want it to a...

TGAThumper by Community Member
  • 1178 Views
  • 6 replies
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Resolved! Voltage Question Therm 1.4

I've had a Nest Thermostat v1.4 for about 9 months and today I received a "very low battery" alert. The voltage showed 3.09v.I replaced the 2 AA batteries and the battery status is now "ok" and the voltage shows as 3.23v. It's been at that voltage fo...

Hankl by Community Member
  • 2568 Views
  • 16 replies
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W5 error

Keep getting W5 error problem, have tried all the troubleshooting suggestions but nothing works. Nest not seeing any wifi network connections. Please help

R_818 by Community Member
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  • 18 replies
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Nest made faulty by support

I recently had a problem with my hot water. During the process of finding the fault I contacted Google nest support. After asking for some photos of the nest thermostat and the hub wiring , I was talked through the resetting of both the stat and the ...

Flyboy46 by Community Member
  • 1063 Views
  • 6 replies
  • 1 kudos

Thermostat keeps going offline on app

Nest thermostat keeps going offline on app. Very intermittent. Seems to be always connected at device but offline on app.I’ve tried adding c-wire, resetting, setting manual ip on router, changing security/firewall settings on router.My router is an A...

Keso by Community Member
  • 3035 Views
  • 12 replies
  • 1 kudos

Hot water still on after 48 hours

My hot water schedule is set to come on for an hour every morning. It is also linked to Home / Away assist with the option to turn off completely after 48 hours.However, I have been away from home for nearly a week and the hot water is still coming o...

Nest indoor temp 4-5 degrees cooler than old thermostat

I recently installed two Nest thermostats to run our two HVAC systems. During installation, both displayed temps 4-5 degrees cooler than the older thermostats. I expected maybe a degree difference but not 4-5. A/C used to come on at 80, but now it's ...

Zoned system not working on 1 level

We have a brand new house and have a "zoned" system. We replaced the main floor thermostat with a nest and now the upstairs vents do not blow air. Not hot or cold or even just the fan. Was told it may be the nest causing the problem. We can't even fi...

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