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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4502 Views
  • 0 replies
  • 5 kudos

nest thermostat connections

i am looking at my current thermostat wires to determine if they are compatible with my new nest thermostat. The original thermostat has connections for R, W, G, Y, and W2. No C wire. The nest connection choices are R, W, G, Y, C, and O/B. No W2 conn...

wjulaxer13 by Community Member
  • 1288 Views
  • 10 replies
  • 0 kudos

Unable to connect dot sensor to thermostat.

I just bought and installed a nest learning thermostat 3rd generation and a nest dot temperature sensor. I’m having issue connecting the sensor. I keep getting a “can’t connect to the thermostat. Find a spot closer to the thermostat and try again” me...

nest thermostat wiring

my old thermostat has 4 wires, white green yellow and red...on the old thermostat, the red wire is connected to the rc terminal, my nest thermostat does not have an rc terminal, so i'm wondering if i should connect it to the "r" terminal

Criss by Community Member
  • 441 Views
  • 3 replies
  • 0 kudos

Accepting Terms

My Nest Learning thermostat use to be connected to my Google home app on my iPhone, but now the thermostat is gone from the app. When I try to add it back, the app won't let me accept the terms. I get a message that reads "Encountered an error. Try a...

Unable to get entry key from Nest thermostat

I have moved into a new home with an existing nest thermostat. The thermostat works fine and it is connected to the 2.5ghz WiFi without issue. I’ve checked all of the google troubleshooting items but I am still unable to get the thermostat to provide...

Helpme42 by Community Member
  • 1901 Views
  • 12 replies
  • 0 kudos

Nest Thermostats

I have recently bought a house. The previous owner had a Nest Thermostat 3rd gen learning which they left. Whenever I select a temperature by turning the thermostat (or on the app) the radiators do not heat up. Where it says 'in 2 hours', they still ...

Uddin90 by Community Member
  • 381 Views
  • 3 replies
  • 1 kudos

Resolved! Nest Thermostat Won't Turn On Heat

Thermostat has been working well until today. Now the heat won't come on. Did a reset, that did not help. When I adjust the temperature a green leaf shows up and says in 1.5 hours, then says until 21:00. It's -4C outside, by 21:00H my pipes will be f...

Resolved! Nest thermostat e showing wrong temperature

The power was off in my house for a bit and when it came back on, I couldn't connect the heat link. That's OK now after a factory reset plus deleting it from the app and adding it again. I also discovered that the wires going into the heat link had c...

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Flummoxed1 by Community Member
  • 6412 Views
  • 5 replies
  • 1 kudos
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