Google Nest Community

Nest Thermostat Gen 3 orange but no heat (has C wire)

It was 20 outside this morning and feels extremely cold inside. Heat not coming on despite display showing orange. I have had techs look at the furnace and wiring and all is the way it should be, but no heat and we have been cold and it is supposed t...

How do i check the status of my case

My new Thermostat e is stuck on an arrow and home screen when powering on. Tried everything but nothing works and app cannot detect it also. Case was raised but i don't know the status of it as yet. Was promised that latest today will hear back but n...

Display is blank

My nest learning thermostat is blank and not resetting. My heating will not turn on. Any ideas??

Wiring for nest thermostat

I can’t figure out which wires go where?

Google nest learning thermostat Steel plate

The steel plate I received has a damaged thread that is not allowing me to mount it to the wall. How do I get this replaced? I'm looking forward to installing my new device asap!

Multi Zone System - thermostat controlling wrong room

We have a multi zoned system. Recently the Bedroom thermostat #1 started controlling the office temperature and the Office thermostat #2 started controlling the bedroom temperature. These have worked properly for the last year but now all of a sudden...

WiFi error W5 code

Hello. I’ve had a Nest 3rd gen Learning Thermostat for about 5 months now and it’s been awesome! Two weeks ago it went offline and started showing error code W5. It isn’t seeing my router and I’ve tried all the troubleshooting steps repeatedly, resta...

My best Thermostat isnt working - no heating or hot water

Hi, we’ve woken up this morning with all the Nest displays and thermostat off, flashing red and the app states offline. I’ve taken the thermostat off and plugged into USB charging port but now I’m just getting a message saying the thermostat is resta...

Sjraj muhammed

Home app crashes when scanning QR code for nest thermostat

I am unable to connect my nest thermostat to the Home app on my iPhone X. I go through the connection steps in the Home app, but every time I scan the QR code on the thermostat the app crashes and returns to the main screen. Troubleshooting steps I’v...