cancel
Showing results for 
Search instead for 
Did you mean: 
Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 5065 Views
  • 0 replies
  • 5 kudos

Resolved! Nest

Hi, our nest thermostat Heat Link appears to have died, it has no lights on the front. I have removed the fuse and tried to reset but to no avail. I have also checked and the Heat link is still getting voltage. Please advise. Jon

Resolved! Urgent assistance required

We have no heating because the heat link unit has stopped working on out nest thermostat (3rd generation). We urgently need to replace this unit which is still under guarantee. Can someone please contact us or tell us who we need to contact ASAP.

KenB by Community Member
  • 1003 Views
  • 6 replies
  • 0 kudos

Removing ownership/account holder

Hello,My ex partner set up the Google nest thermometer. I've done a factory re-set and tried to add it to my own account but keeps going to his, how to I remove him for the account/deceive? We no longer speak and I have no way of getting in touch, ev...

Rav3npaws by Community Member
  • 1429 Views
  • 8 replies
  • 0 kudos

Not working

On Monday 10/05 the thermostat failed. It had a temperature reading of 86F when it was 77F. It said it could not connect to the internet, so I reset my wifi connection (all other devices work fine). It still does not connect.It restarts on its own so...

yadvaz by Community Member
  • 193 Views
  • 0 replies
  • 0 kudos

Control Fan via assistant

Control the fan with assistant. Fix this and don't lock my previous question. Give me an actual reposnse from someone who knows how to fix. Don't send me over to assistant forum because they send me back here. Someone Please fix this issue it used to...

TigerTime by Community Member
  • 457 Views
  • 3 replies
  • 1 kudos

Is Nest or google website DOWN?

There seems to be an issue with the nest website and app. 3 major media sites were down yesterday and today seems to be nests. My WiFi and Internet are both working fine. It is just my nest thermostats not working ( I am cold) and can't find any serv...

TinaR by Community Member
  • 510 Views
  • 3 replies
  • 0 kudos

Compatibility check

Hello if anyone could help me out I would be most great full. How do I know my current system is compatible? I’m confused my labels on the thermostat are 1234 but there’s also a little schematic with different labels which the 1234 mean there’s for e...

Can not get into my nest accout

Have a new phone. Could not sign in to nest. Tried to change my password 3 times. No code was emailed. Not in spam. Not in trash. Not anywhere in the account linked to nest.

BK1 by Community Member
  • 499 Views
  • 3 replies
  • 0 kudos

E4 Error

One of my Learning Thermostats suddenly will not stay charged and I am getting an E4 error message. I have checked the Rh wire connection which is solid. My other Nest thermostats are working, so I don't think I have a problem at the control board. A...

Brucef08 by Community Member
  • 4831 Views
  • 3 replies
  • 0 kudos
to vote