Google Nest Community

Thermostat not connection to app

I already have one nest thermostat set up and working, when I try to connect the second one to the app it will not connect, it’s connected to the same WiFi as the other thermostat and everything looks to be working property just can’t add it to the a...

Heat not turning on

I had two Nest Learning Thermostats installed yesterday. One is connected to a gas furnace, the other a heat pump. The one connected to the gas furnace is working fine but the other does not seem to be triggering the heat. It stayed at 61 all night w...

Nest E installation

Afternoon. I’ve had to give up on my installation today of my Nest E as I can’t work out how the wires in my current thermostat relate to the connections on my heat connect unit. The thermostats in my house are wired Danfoss units, which have four wi...

Changed email

Heat link 2nd generation malfunction - replacement required?

Hi,Woke up to find my H71 error message on my thermostat. Worked through the troubleshooting, but not able to switch the heating on. Cannot switch heating on using button on front of heat link and no lights at all appear on the unit. Have had an engi...

No Heat Mode

I just installed the Nest Learning (3rd Generation) in my condo according to the install instructions. My previous thermostat only had a Y and R connection. (The Nest install instructions directed me to install Y1 and RH to align). Condo has low volt...

Problem with W2/aux

I have a Lennox heat pump system. Home is all electric and system is 2 stage heat, single stage cool. The thermostat is noting a problem code e106 for wiring issue on W2 aux. The unit senses equipment installed on the diagram below. However I don’t t...

Error w5 on my Thermostat in UK

Hi Guys,I have a error w5 on my Nest Thermostat, in UK.Previously worked fine. I have restarted the thermostat and the Router to no effect…Please help! I hear that Google/Nest are recognising this problem and are sending out replacement thermostats?T...

Thermostat pre-set temperatures

I have comfort, eco and sleep temps set. How do I select one on the thermostat itself? Eco is the only one I can see. I don't want to have to go on my phone when I simply want to go to bed and turn the thermostat down. Very poor instructions with thi...

Thermostat - Do As You Are Told

In the last week, I've noticed that my thermostat isn't going on at the scheduled times I want it to. It seems to think I'm away from home even though I'm not or won't switch on until I'm home even though it's scheduled to heat the house from 30 mins...