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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
  • 22474 Views
  • 0 replies
  • 6 kudos

installing new Nest Get 3 Tstat on Heat pump system

Installing That , Guide from Google says Not compatible with our "Heat Pump system ,we have (R) wire/ / (Y)/ (G)/ (W2))/(O)/ ( C or Gray )/may I hook up to this unit & have proper function

gl55 by Community Member
  • 923 Views
  • 4 replies
  • 0 kudos

Heating constantly on despite thermostat being turned off

Our heating is constantly on all of a sudden. We had a water leak a week or so ago and had water come through the ceiling. The living room light had to be removed(it was full of water) and it turns out our boiler is in the same lighting circuit as sa...

Fivestack by Community Member
  • 14311 Views
  • 5 replies
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Still awaiting reimbursement

Is anyone else fighting an uphill battle trying to get any reimbursement from Nest? My heatlink completely died in November (less than a year after purchase). I was told by support that they would send me a new one and they would cover the cost (up t...

Alpha18 by Community Member
  • 2041 Views
  • 10 replies
  • 0 kudos

No end of issues over the last few months

Has anyone else had no end of issues over the last few months? My heatlink completely died back in November and Nest (eventually) sent me a new thermostat and heatlink. Since then very little works correctly. Firstly, Home/Away assist is all over the...

Alpha18 by Community Member
  • 1857 Views
  • 13 replies
  • 0 kudos

Resolved! Nest link no lights dead

Got a H71 Heat Link error on the nest, tired to reset the link as I have done previously but this time the link has no lights at all even are press and hold of the button so appears completely dead.It’s fed from same 240V as boiler and that is powere...

Speedy66 by Community Member
  • 1953 Views
  • 9 replies
  • 0 kudos

iPhone not connecting

Have just changed my iPhone from a 6S to a iPhone 11. Can’t now connect to my thermostat. It still connects on my old phone. Any suggestions? John.

Johnwicca by Community Member
  • 712 Views
  • 3 replies
  • 0 kudos

Thermostat not connection to app

I already have one nest thermostat set up and working, when I try to connect the second one to the app it will not connect, it’s connected to the same WiFi as the other thermostat and everything looks to be working property just can’t add it to the a...

Smp867 by Community Member
  • 830 Views
  • 4 replies
  • 0 kudos
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