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Nest Thermostats

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 4653 Views
  • 0 replies
  • 5 kudos

Nest and Outdoor Boiler

I have an all electric home, our primary heating and cooling is a heatpump with furnace heat straps. We just completed installation of an outdoor wood burner. The hot water is constantly circulating to a water-to-air heat exchanger in the plenum. I r...

Ff309 by • Community Member
  • 91 Views
  • 1 replies
  • 0 kudos

Heatlink and Nest thermostat lost connection and won't repair

Hi,Had my Nest and Heatlink installed for 5 years with no problem but last night the thermostat reported H71 and could not control the heatlink.Tried restarting both, tried moving the thermostat right next to the heatlink and tried a full factory res...

Ruaraidh by • Community Member
  • 171 Views
  • 2 replies
  • 1 kudos

Resolved! Nest Learning Thermostat

I have Alexa in my home. I ordered 2 Nest Thermostats thru Amazon. The first one to arrive doesn’t say anything about compatibility on the outside of the box. The second one arrived today and says “works with the Google Assistant” on the outside of t...

Bratcat49 by • Community Member
  • 127 Views
  • 1 replies
  • 0 kudos

Nest thermostat compatibility

Hi I am having issues with figuring out how to upload a photo to determine compatibility? I have an account and it is set up. There is no confirmation email but I am logged into the account. It just keeps saying I do not have permission to upload ima...

slb5208 by • Community Member
  • 105 Views
  • 1 replies
  • 0 kudos

Nest Thermostat, Cool and Heat settings both turn Heat on

So this is the 3rd Thermostat I'm installing in my house (other two floors working perfectly). This one is going in the basement and has an extra wire and can't seem to figure out how to connect everything. I thought I did it correctly but when I tur...

skrrll88 by • Community Member
  • 104 Views
  • 1 replies
  • 0 kudos

Resolved! Forgotten Pin and No Wifi

My dad has a Nest and he’s forgotten the pin and also has no wifi to the Nest. How can we factory reset it? Please help, this happened back in April and he’s only just wanting to fix it.

Google Nest Won't Turn off Heat

I installed a Google Nest in August and it worked great through the remainder of summer. As the weather cooled, we turned it off. This morning was frosty so I turned it on and moved it to heat. The heater came on but it would not shut off when the ap...

AZRenee by • Community Member
  • 138 Views
  • 1 replies
  • 0 kudos

Resolved! Thermostat shows in nest app but not in the Google Home app

After migrating the Nest app into the Google account all 3 thermostats initially showed in the Google Home app.There are three rooms. The thermostats in two of the rooms were deleted in the Google App. They all still show and work in the Nest App. Is...

Newly installed Nest tripping breakets

Just installed a 3rd gen Nest thermostat into a 2 year old townhome. A few minutes after installation it tripped the downstairs breaker (assuming the one the ac unit is on) and continues to trip it. Wired according to the app, Nest worked perfectly i...

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