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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 7087 Views
  • 0 replies
  • 6 kudos

Not heating

My thermostat is showing orange and that it is heating but the heater is not coming on.

Shaelei by Community Member
  • 497 Views
  • 3 replies
  • 0 kudos

Google nest thermostat snow

Wiring issues. I removed my older nest learning thermostat and now this one won’t work. Pic of wires included. Where do I put these wires on the new thermostat? 

ADBB51F4-236F-4815-9631-32B9048369A1.jpeg
Dalspaugh by Community Member
  • 578 Views
  • 3 replies
  • 0 kudos

Home

I have three homes appear in nest I only want one. They won’t let me delete in nest. How do I delete in google

Ct1 by Community Member
  • 590 Views
  • 3 replies
  • 0 kudos

Nest Learning Thermostat Triggering Home Mode

Hello, my Nest Learning Thermostat (Gen3) is triggering Home Mode while I am away. I can manually set to Away Mode in the Google Home app from work, but then shortly after I see that it sets back to Home Mode. When I check why it says "Kitchen sensed...

Resolved! September 14 update creating problems?

Ever since the last updates both my nest thermostats loose the internet connection constantly. A reset gets them on and they drop again. Worst it stops the AC from keeping the set temperature and of course drains the battery Last version 6.1.1-21 and...

Cort by Community Member
  • 2443 Views
  • 14 replies
  • 1 kudos

Aux heat

Will “aux” be displayed when auxiliary heat is used on my 3rd gen thermostat?

Van by Community Member
  • 592 Views
  • 3 replies
  • 0 kudos

My remote sensor reads 32F

I just bought a new nest thermostat. It was bundled with a remote sensor. I installed it using the QR code, but it reads 32 degrees F all the time. I took out the battery and put it back in- no difference, Is it defective?

jvermilyea by Community Member
  • 1734 Views
  • 9 replies
  • 1 kudos

heat link not working no light

Heat link is not working. No light showing. Boiler is working. There is power to the heat linkHelp please

Barry by Community Member
  • 466 Views
  • 2 replies
  • 0 kudos

Nest Temperature Sensor connectivity

Purchased and installed a new Nest Smart Thermostat. Connected three temperature sensors fine. They worked for awhile, but when I checked the app tonight all there were unable to connect. I've went through the various Google Nest help pages but nothi...

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