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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 23880 Views
  • 0 replies
  • 8 kudos

Google Nest and Google Hub for hot water control

Have a Google Nest controlling my Central Heating and Hot Water. Then I installed a Google Hub that allows me control the Central Heating Thermostat via voice commands. But it looks like I cannot control the Hot Water via voice command. Is this corre...

Nest not recognising phone location

Hi,The nest home/away assist is indicating that it isn't getting location information from my phone. Location settings look OK in Google, as per instructions, and it is set up to be used for home/away assist in nest app so I'm at a loss as what to do...

ptomo75 by • Community Member
  • 555 Views
  • 1 replies
  • 3 kudos

Thermostat temperature control

My learning nest thermostat is behaving as if I am at home even when I’m away for a few days. Please advise how to fix this problem. I would like it to hold a temperature of 60° 24/7. Nest help says that learning thermostats cannot be put on a hold t...

Does not switch properly between sensors

I have an extra sensor that the system switches to at night and then back to main in the morningThe weird issue is, that the app and the thermostat are showing that it switched and the heating is working on the scheduled sensor, but in reality, it se...

Sergeyd by • Community Member
  • 298 Views
  • 0 replies
  • 0 kudos

Nest thermostat e, CUSTOMER SERVICE EMAIL PLEASE

Can someone please give me the email address to contact the thermostat team, i have a brand new nest thermostat that doesn't turn on! i tried all the troubleshooting, so frustrating as i have a new baby in the house and trying to keep temperature saf...

ssmiley89 by • Community Member
  • 438 Views
  • 0 replies
  • 0 kudos

Will Nest work with old boiler + radiators + manual valves?

So I have this old 2005 Vaillant turboMAX plus 800 boiler and radiators with manual valves.Was wondering whats the easiest way for me to get on Nest without replacing everything.Is there a way to maybe radiator valves for some smart valves and make N...

Leito by • Community Member
  • 279 Views
  • 0 replies
  • 0 kudos

Unable to reconnect to WiFi

Hi, I'm unable to reconnect to WiFi on a NEST Learning thermostat following a W5 message. WiFi ok on all other devices, I've restarted / reset the NEST Thermostat, and the WiFi.What should I do next?Phil

Phil1865 by • Community Member
  • 336 Views
  • 0 replies
  • 0 kudos

Issues with Setting a manual heating schedule

Hi,I am trying to set my heating to work off a manual Schedule I created, which is similar to the hot water schedule I setup.I want the heating on for 2 hours in the morning and 4 hours in the evening. I don’t want the use the “Learning” function bec...

Vossy by • Community Member
  • 326 Views
  • 0 replies
  • 0 kudos

Unable to change pre-defined sensor time block

I am unable to change the predefined times for the temperature sensor. Does anyone know how to do this? I can't figure it out on app or the thermostat.Without it I keep waking up sweating in the winter. My nest thermostat is 4-5 degrees colder than m...

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