Google Nest Community

Deposit refund

I've returned my nest head as I was instructed. Your records indicate you have received it over two weeks ago, yet I haven't received my deposit back. Why?

My Nest app does not show me any controls anymore. All it shows is whether I am home or away. I u

My Nest app used to work ok but now it does not show any controls for mode, schedule etc. All it shows is whether I am home or away. The thermostat itself seems to work ok manually. Can anyone offer some advice please

Heat/Cool Mode

When I'm in Heat/Cool mode, how does the system know whether to heat or cool? Since the temperatures are set to 65 COOL and 77 HEAT, how does the system know whether to increase the temperature to 77 or decrease the temperature to 65 when the tempera...

Not getting the code sent to my email to access my Nest thermostat

I've used the Nest thermostat for 4+ years, but now I have lost access. It is saying it is sending a code to my email address, but it never arrives. I've been trying to access The Nest Thermostat now for 3 days.

Nest Thermostat G with Power Connector not sending for heat

This is a newly installed system on a 2-year old boiler. For the last 2 nights the same thing happened: the house was at 70 with the thermostat programmed for 71 for at least an hour without the Nest calling for heat. The only way I got heat was to o...

No heat...fan kicks in but does not ignite

Furnace fan engages, no heat

Replaced a traditional thermostat with a basic nest this past spring and it was fine during cooling season. When heating, the unit goes into fan mode, and the burner doesn't kick in. It's odd. Also, the option for fan only is gone? I did go from an o...

Google nest thermostat E

Hi I’m hoping someone can help me. I currently have a Drayton rts1. I can’t find the wiring diagram to know which wires I need to connect where on my heat link? I am not good with electrics so I’m hoping some one can help me or confirm that; I put L ...

Nest gen 2 not holding charge

I have a nest thermostat gen 2. It was working fine then all of a sudden started disconnecting and could not connect with the app. After a couple days it said low battery and could not connect to wifi. So I took it off and plugged it in via a usb cor...