cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Help Center

Forum Posts

Start a conversation

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 25982 Views
  • 0 replies
  • 8 kudos

Resolved! Your thermostat

Yesterday began getting a "your thermostat needs to shut down to recharge its battery" message. Charged unit by USB for over an hour. Replaced display to its base. This yielded a "thermostat is shutting down message" and all has gone dark/dead. I can...

MMSH1 by • Community Member
  • 314 Views
  • 1 replies
  • 0 kudos

Feature request

Hello All Not sure if this has been mentioned/requested before but figured I'd post. I'd really love a way to add which temperature sensor or thermostat to read from in the schedule. There is currently no way (that I'm aware of) to schedule switching...

Dator643 by • Community Member
  • 351 Views
  • 1 replies
  • 0 kudos

Gen 4 two speed fan only using low speed for heat

I have a new Rheem heat pump and air handler that has a two speed fan for both heat and cool. It worked properly with the original thermostat (Honeywell Pro Series). With the Nest gen 4 the fan only runs on low. How do I fix this? WiringY1 - Heat/Coo...

FloJoe by • Community Member
  • 949 Views
  • 5 replies
  • 0 kudos

Nest Thermostat can’t reconnect or find any wifi

My third generation Nest just failed after a year of use. I have gone through network reset, total reset and even unplugging it for several minutes. It fails to find any wifi of which there are two within 3m range. This was working fine until today.C...

heater causes carrier unit to have code 33, starts blowing cold air

I’m having a heating issue with my Nest thermostat that usually occurs at night. During the day everything works fine. In the middle of the night, the furnace will fire (natural gas), then shut down with an error code 33 (Carrier Unit), then run with...

claybm by • Community Member
  • 300 Views
  • 0 replies
  • 0 kudos

Heating coming on through the night

Hello, I have a Google nest for the first time and my heating is coming on through the night. I’ve turned off true radiant to avoid the preheating times but it is still happening. if I have schedule that is set for 19 at 9.30pm and the next entry is ...

Activate fan with propane heat source

After 2 days and hours on the phone with support and purchase of new gen 3 the issue is resolved. There is no option to activate fan in pro setup when source set to LP (propane). Solution is to set source to gas and select activate fan which is avail...

NEnester by • Community Member
  • 406 Views
  • 1 replies
  • 0 kudos

Resolved! Access to individual devices on Home group

I have a nest thermostat and mesh router on my home app. I want to give family and friends access to control the nest thermostat without having access to wifi settings specifically the ability to rename/add network or change passwords for obvious rea...

Not cooling

I have 4th generation and my system only cools for 58 seconds and shows the message below. Everything is working fine no fuse issues. Reset Nest multiple times and still not working. Your system will start soon. Turning it off and on too soon can cau...

JR261 by • Community Member
  • 588 Views
  • 1 replies
  • 1 kudos

Resolved! Thermostatic capping the temperature

Himy nest thermostat seems to cap the temperature at 18-18.5, irrespective of how high I set the heating.i have tried resetting it; turned off Eco; moved the location of the thermostat, but nothing is working.iv had it 6 months but its only now that ...

Haseena by • Community Member
  • 492 Views
  • 3 replies
  • 0 kudos
to vote
Labels