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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
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Thermostat won’t show in app

I recently bought a home with a nest thermostat. The thermostat reads “continue setup in the google home app” so I installed the app. However when I try to “add” a device, it shows all the types of devices. So I scroll down to the “nest” option. When...

EkandSk by Community Member
  • 131 Views
  • 1 replies
  • 0 kudos

Resolved! Heatlink Failure

Hi. Like a few on this forum my Heatlink unit has failed. I know the Heatlink has failed because the other Heatlinks, on the same electrical box, continue to operate. For those in the UK I have contacted Google help centre and they have organised a c...

Wrong Nest model identified in Home app

Hello, I have the newest version of the Nest Thermostat, 4th generation.But why does it show as the 1st generation? I don't really care what it says, but want to make sure that there aren't certain festures not showing up in the Home app because of t...

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Kevinco1 by Community Member
  • 101 Views
  • 1 replies
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How to connect power connector to Carlin 90524a

I recently purchased a nest thermostat that I want to use for heat only. My current thermostat only has two wires and is low voltage. I measured it at about 18 volts. I connected the nest thermostat and it was working fine in terms of operating the h...

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Fdibella by Community Member
  • 188 Views
  • 1 replies
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Aux wiring question

Hi community.based on my old thermostat wiring, I am unsure how this W/aux1 would be configured on the nest learning. Feedback welcome  

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Jasonww by Community Member
  • 112 Views
  • 1 replies
  • 0 kudos
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