Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
nest compatibility
hi can anyone helpunsure if the 3rd generation Nest is completable with our current system? and do you need to install the Heat Link
W5 Error can’t see network
Google sent a replacement to the wrong address in MD over 800 miles where I live in FL. I’ve been trying to get this corrected for a month with no results at this point. While the agents that I’ve talked to at Google has been nice and understanding t...
Nest failed, no emergency temp held, burst pipes and flooded basement!
Nest learning thermostat, bought brand new a year ago. Installed with the Nest Power Adaptor, in a cottage mostly closed for the winter.We entered the cottage after an extended period away during a New Brunswick, Canada winter, to a very cold interio...
Nest Received for RMA Replacement keeps displaying "Please remove the thermostat from its base..."
I've had a Nest Learning thermostat installed and working great for the last couple years. A month or so ago, my Nest stopped seeing any of the wireless networks in my home. I contacted Google and they authorized an RMA replacement of my thermostat. ...
HELP I NEED TO GET MY NEST REPORT
Help, I've done all the basic troubleshooting steps and am not able to get my Nest Report. Can someone help me wiht suggestions. I'm not very technical or computer savy. I will attepmt any suggestions or steps to get the NEST report. Nest unit is con...
Can I have my nest thermost use the average temperature from my sensors instead of having to pick?
Has there been any update on this? The previous thread was locked to replies. I think Google should implement this.
Replacement heat link
I've been informed (after nearly two weeks of emails, 3 collective hours of phonecalls and absolutely no progress) that I'm to return my "heat link" for replacement. It is wired in to my central heating and is fundamental to heating my property. I ca...
Replacement learning thermostat says system changed and is shutting down
Hi, I had a nest learning thermostat with the w5 error, bought a new one and when I plug it into the mount it’s says system changed detected, thermostat is shutting down. The screen goes black and the little green light at the top remains lit. Pluggi...
Nest thermostat disconnected
My nest thermostat all of a sudden stopped working and appears to be disconnected. I cannot reconnect it.
Resolved! Nest 3rd gen learning Thermostat
Hi I've installed this thermostat, heating works using the USB cable, I have 11.94v coming out the t1 and t2 and at the base but when it's attached coming up with no power to the thermostat, cable is fine as there is 11.94v at the cable end, can anyo...
