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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4517 Views
  • 0 replies
  • 5 kudos

Defective heat link - Nest learning 2nd generation - why no recall?

My heat link is dead as a dodo. Which means, of course, I have no heat. Google knows what the problem is as I had an email from Boxt offering a free replacement. I thought it was a scam so I didn’t respond - until I figured out it wasn’t. Google has ...

JMK2 by Community Member
  • 687 Views
  • 5 replies
  • 0 kudos

Appalling service - how to escalate complaint

HelloOn returning home from hospital with my 6yr old daughter we found the heatlink attached to the boiler no longer working so the house was freezing. It has been since Sunday. I went on the website and completed the form with Boxt to get an enginee...

Nest thermostat hot water schedule issue

This week my nest thermostat/ the schedule has been playing up. It's been working fine for several years but this week Monday and today (Friday) the hot water hasn't been heating. The radiators have been. The heating system and hot water schedule has...

Dan7970 by Community Member
  • 259 Views
  • 5 replies
  • 0 kudos

Therm reading wrong temp

My thermastat appears to be reading 4-6 degrees warmer than the actual temp. How can I recalibrate ? Or is there another fix ?

Jeff423 by Community Member
  • 164 Views
  • 3 replies
  • 0 kudos

help with Wiring for Google Nest Thermostat G4CVZ

Hi-Can someone tell if me if HVAC is compatible with Google Nest Thermostat G4CVZHere's my old thermostat On my old thermostat:left side:orange to y2red to s1white to s2right sideRed to Rjumper wire from Rc to Rwhite to W1yellow to Ygreen to Gblue to...

thermostat wiring American Standard.jpg

Nest Learning Gen 3 not charging

I've recently installed a Nest Learning Gen 3. My original wiring had an RH wire and Rh to Rc jumper.So on the next, I've used the Rh.The issue is that the battery doesnt' seem to be charging. On two consecutive days it has gone offline (lost network...

Google Nest Compatibility

 I used the compatibility tool and it directed me to support for more questions. Not sure anyone can help but is my system compatible?

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