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Forum Posts
Share Your Voice! Help Us Improve the Google Community Experience
Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...
Troubleshoot setup: Chromecast, Chromecast with Google TV or Google TV Streamer
Here are some steps I recommend to resolve issues during the setup of your Chromecast, Chromecast with Google TV or Google TV Streamer.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ens...
Chromecast 4k does not support HDR playback
Hello,I currently have a CCwGTV 4K for almost 2 years and has worked flawlessly, I played all I send him without problems, however, now I noticed a couple of problems when playing content.Previously I used it with a samsung ru7400 with HDR, HDR10+ an...
CEC Remote Issue.
I have CEC on with my TV and Streamer. It worked perfectly fine with my old CcwGTV but just plugged the streamer 4k in, same hdmi slot and the remote will work perfectly fine when turning the tv off (it turns the tv off, and the receiver) but then th...
Frame Stutter (DV)
Hi there, had a pretty common issue on my CcwGTV of frame stutter when playing dolby vision content and I believe other 4k content outside of that too. The 'fix' was to enable developer options, and enable 'disable HW overlay'. Brilliant, fixed it pe...
TV streamer - BBC programmes locked
Hi all, purchased the Google Streamer for Christmas and have now set it up. Google recommends programmes from the BBC but they are all locked. I live in the UK so not sure why they are locked and how do I unlock them? Thanks
Apps “not available in region” but I am looking at Australian apps in Australia
Hi there - I recently got a new Google TV streamer. It was bought in Australia and my region on my Google Account was actually automatically updated by Google about 7 months ago (in May). My home address in my Google Account is Australia yet for any ...
Remote volume button IR mode not switching correctly when connecting to Bluetooth speakers
When paired to a Bluetooth speaker, I see there are two ways to switch between the hdmi output and the Bluetooth. One is the dedicated audio output menu. The other is the traditional way, disconnecting the speaker in the Bluetooth menu.My remote volu...
Changed my wifi network and the Chromecast still remembers the old one (without the Google home app)
Hi there! So my family recently reset our wifi network (new logins, so new name of the network and also the password). In the meantime, we also changed our phones and we had to reset the whole Google home app with us losing all the credentials to it....
Thread border router doesn't work if VPN is on
My Google TV Streamer is the only device with thread border router in my home and there are a few Nanoleaf thread network light bulbs connecting to it.Then I just found out whenever I enable my VPN app in the Streamer, all my thread light bulbs becom...
Chromecast no pairing for remote
I've successfully installed a 2nd gen chromecast to a Phillips TV. When live it shows a sideshow, si assume it is connected via WiFi to the Internet.Problem is I cannot get to display the menu for pairing to my remote control. It has been reset sever...
I'm not a robot
When attempting to casting from YouTube or YouTube Music the Chromecast shows a "I'm not a robot" screen on my TV. A few seconds later the Chromecast says "Something went wrong" and I'm returned to the home screen that shows pictures of landscapes an...
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