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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25830 Views
  • 0 replies
  • 11 kudos

Resolved! Cast to Chromecast from a different subnet?

How do I allow people on my regular WiFi and people on my guest WiFi both cast to the same Chromecast ultra (since they are all on the same lan, and the Chromecast Ultra is connected via Ethernet to it anyway)?

KruseLuds by • Community Member
  • 659 Views
  • 1 replies
  • 0 kudos

Preview Disappears Spontaneously

I am streaming YouTube with chromecast and I want to select a different YT clip.I push the down button on the remote, several rows of suggestions come up but I don't get the time to properly view them and consider them.After five seconds without push...

Resolved! chromecast does not recognize usb stick

hi, i have bought a OTG adapter and i also have usb c hub which i connect to my chromecast /this is one is connected to my tv/. when i put in one of these my usb drive, google tv does not recognize it. in ''storage '' is see the notification : usb'' ...

slawomir59 by • Community Member
  • 2365 Views
  • 3 replies
  • 0 kudos

Resolved! I can't open the Chromecast TV remote list

Hello,I recently purchased a Google TV Chromecast (4K) and made all the initial settings.I verified that through the HDMI-CEC settings I can turn my TV on/off, but I cannot control the volume or video output.I tried to configure it through the Settin...

Sudden quality issue with Youtube TV stream only on Chromecast

Hi, I am suddenly having problems streaming one app - and only one - YouTube TV...it works but breaks up to the point where I don't watch it. The quality is not good and this is a sudden change for no apparent reason. I am having no problems with oth...

mair by • Community Member
  • 798 Views
  • 1 replies
  • 0 kudos

Resolved! No sound from Chromecast?

Hey guys,Having an issue with my Chromecast in which one day the sound just stopped working. Have tried iOS, Android, Chrome Browser and a Windows Laptop. Have restarted the Chromecast via removing the power and re-applying it. TV's HDMI ports are pl...

iamsamp by • Community Member
  • 1906 Views
  • 3 replies
  • 2 kudos

Chromecast and TV install

I plugged in my chromecast to a HDMI and installed the app on my phone. All the prompts successfully forwarded to subsequent screens showing connection to the tv. The last screen on the tv showed "completing installing". A timer revolved for around 1...

Roselea by • Community Member
  • 703 Views
  • 3 replies
  • 0 kudos

Resolved! Can an unknown device from outside connect to my tv?

I went to pair my phone with my google tv to see if I could use the screen mirroring option and couldn't figure it out. However, while I was searching for ways to connect, I saw an android phone I don't recognize (I have an iphone) in the list of acc...

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