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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25895 Views
  • 0 replies
  • 11 kudos

Resolved! chromecast does not recognize usb stick

hi, i have bought a OTG adapter and i also have usb c hub which i connect to my chromecast /this is one is connected to my tv/. when i put in one of these my usb drive, google tv does not recognize it. in ''storage '' is see the notification : usb'' ...

slawomir59 by • Community Member
  • 2385 Views
  • 3 replies
  • 0 kudos

Resolved! I can't open the Chromecast TV remote list

Hello,I recently purchased a Google TV Chromecast (4K) and made all the initial settings.I verified that through the HDMI-CEC settings I can turn my TV on/off, but I cannot control the volume or video output.I tried to configure it through the Settin...

Sudden quality issue with Youtube TV stream only on Chromecast

Hi, I am suddenly having problems streaming one app - and only one - YouTube TV...it works but breaks up to the point where I don't watch it. The quality is not good and this is a sudden change for no apparent reason. I am having no problems with oth...

mair by • Community Member
  • 799 Views
  • 1 replies
  • 0 kudos

Resolved! No sound from Chromecast?

Hey guys,Having an issue with my Chromecast in which one day the sound just stopped working. Have tried iOS, Android, Chrome Browser and a Windows Laptop. Have restarted the Chromecast via removing the power and re-applying it. TV's HDMI ports are pl...

iamsamp by • Community Member
  • 1910 Views
  • 3 replies
  • 2 kudos

Chromecast and TV install

I plugged in my chromecast to a HDMI and installed the app on my phone. All the prompts successfully forwarded to subsequent screens showing connection to the tv. The last screen on the tv showed "completing installing". A timer revolved for around 1...

Roselea by • Community Member
  • 706 Views
  • 3 replies
  • 0 kudos

Resolved! Can an unknown device from outside connect to my tv?

I went to pair my phone with my google tv to see if I could use the screen mirroring option and couldn't figure it out. However, while I was searching for ways to connect, I saw an android phone I don't recognize (I have an iphone) in the list of acc...

Cannot connect to new Chromecast

Cannot connect to new ChromecastI cannot connect to a new Chromecast via Google Home app to set it up, despite plugging it in to a HDMI port and powering it on. I have tried all manner of troubleshooting but to no avail. I have four other Chromecast ...

velomark by • Community Member
  • 449 Views
  • 1 replies
  • 0 kudos
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