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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25825 Views
  • 0 replies
  • 11 kudos

Ambient mode not displaying new google photos I add

Hi, I have ambient mode set up on my google home and I have an album selected but each time I add new photos to the album on google photos it won’t add them to the google home album and won’t display them on my tv. I have unselected the album and res...

Chromecast laggy and pause on playing

The last update made everything worse and almost unusable. The menu is extremely laggy and slow. Playing videos on Paramount Plus are pausing all the time and I'm not even playing in 4K but on a FHD screen. I have a 500/500 fiber internet that's work...

Matty85 by • Community Member
  • 411 Views
  • 1 replies
  • 0 kudos

Playing YouTube music in chromecast ambient mode

How to play music in YouTube music and go to ambient mode? It worked for me with spotify app, that when exiting the app the music still playing in the background and was able to listen to music in ambient mode, but this not happening with YouTube mus...

Resolved! Chromecast ambient mode not private

Hi, I have a chromecast and and chromecase with google tv, when projecting my private google photos album on ambient mode, other people on the same network could see my chromecast’s preview on their google home app > local devices. I don’t want my pr...

4Abdul by • Community Member
  • 529 Views
  • 1 replies
  • 0 kudos

I need help with the top picks

Hey there I need help there a cartoon I really hate with a passion that I already pressed the disliked button but yet it still getting reccomended to me on the top picks since I have Pluto tv on and I only want it to reccomended me adult channels not...

Chromecast with Google TV won't autoplay Netflix next episode

Hi Team,I've looked at this issue and the suggested options do not work for us. Since we are using the latest Chromecast with Google TV device we've noticed that Netflix won't autoplay to the next episode. It's important to mention that this issue on...

rhelering by • Community Member
  • 1394 Views
  • 2 replies
  • 1 kudos

Inaccurate location status

I am in Australia and I use Apple products but have a Sony Bravia TV.I have set up a new Google Chromecast devise with my tv however, it will not let me install local apps such as iView (Australian Broadcasting Corporation) as it is claiming that I a...

Jacints by • Community Member
  • 475 Views
  • 2 replies
  • 0 kudos

Chromecast disconnecting

I Chromecast Twitch from my android phone to my tv but after a while it loses connection & no matter how many times I try to recast it, it just won't cast. According to Twitch it is casting when it isn't. The only thing that works is to unplug it whi...

Couldn,t sign in

Trying to set up Chromecast with Google TV HD. I can not sign in with my Google account. I select my account, the app asks me to verify it's me (fingerprint), after verification app tries to sign in to Chromecast but fails with "Couldn't sign in" mes...

Randooch by • Community Member
  • 368 Views
  • 1 replies
  • 0 kudos
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