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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 4731 Views
  • 16 replies
  • 6 kudos

Chromecast crashing when playing video on YouTube

When opening a video on YouTube it'll automatically be set to 360p and after about 3 seconds it'll freeze and crash. If I manually set the quality to 1080 before it crashes and the video will play fine. This started happening mid December and I was h...

Resolved! Fewer apps than Chromecast? No IR support?

I needed to replace a broken Chromecast, and since that's no longer available I got the TV Streamer. So far I've noticed:It cannot control the volume on my receiver. My Chromecast could.It's missing several apps that I had on my Chromecast such as PB...

RoninRob by • Community Member
  • 685 Views
  • 2 replies
  • 0 kudos

Subtitles missing on viaplay

I have the viaplay app on my google tvi want to watch a movie on the viaplay app, but there is no subtitles how do I get the subtitles, it doesn't workwhen i cast from my iPhone i do have subtitles but why not on the app on google tv it self

Mo41 by • Community Member
  • 318 Views
  • 2 replies
  • 0 kudos

Freely on Google TV Streamer and Google Chromecast with Google TV

Freely has been out for some time now, but isn't available on Google TV.Are Google going to integrate this into the Google TV Streamer and Google Chromecast with Google TV 4K?Many TV manufacturers have now integrated this service - Google really need...

mikeysoft by • Community Member
  • 1184 Views
  • 2 replies
  • 3 kudos

Google TV streamer

I am trying to sign in my account, but I’ve tried again like 10 or 20 times and it still says couldn’t sign in How do I fix this?

Adrian12 by • Community Member
  • 169 Views
  • 1 replies
  • 0 kudos

BBC iPlayer requires re-authentication every time I launch it.

I have a Google TV streamer running Android 14.01. says it's up to date. Every time I have configured 7 streaming services which work fine but the BBC I player insists on me authenticating from scratch every time I launch it. According to BBC help it...

5h33p by • Community Member
  • 708 Views
  • 3 replies
  • 1 kudos

No HDR10 fallback for Dolby Vision profile 7

The Google Streamer does not support Dolby Vision profile 7 playback. Which shouldn't be much of an issue since most video sources support an HDR10 fallback.The streamer however does not provide that fallback. Causing all DV 7 profile content just pl...

Klopterop by • Community Member
  • 1475 Views
  • 3 replies
  • 1 kudos

Resolved! Google 4K streamer and "auto" frame rate?

I have four of these, btu one is connected to an AVR where I can easily see the input and resulting resolution, frame rate and bit depth. If I set auto, and watch something known to be 60fps (e.g. from yourtube), I SOMETIMES get 60fps, sometimes get ...

Linwood by • Community Member
  • 1279 Views
  • 3 replies
  • 0 kudos

Google 4K Streamer - random hangs

Is it just me or does the Google 4K streamer hang a lot? I have four of them (we can discuss my sanity later). All are on the latest software, all are hard wired ethernet so no wifi issues. I have 2gbs fiber internet and no network issues (very netwo...

Linwood by • Community Member
  • 409 Views
  • 3 replies
  • 1 kudos
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