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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 2298 Views
  • 16 replies
  • 2 kudos

Google Streamer 4k, When turning TV off device will turn TV back on

Hello, I have the Google Streamer 4k and there is a major issues.When playing content I like to set the TV's sleep mode and have the TV turn off, With my Old chromecast devices this would pause the current playback and the TV would stay off. With the...

nightred by • Community Member
  • 418 Views
  • 1 replies
  • 0 kudos

The device turns off while watching Youtube.

I am using a Samsung TV.While watching a YouTube video, the device turns off with an error message saying 'this video format is not supported'. The only solution to this problem is to reconnect the USB power cable, but the same problem occurs again.I...

DoUKnowMe by • Community Member
  • 417 Views
  • 2 replies
  • 0 kudos

Chromecast- no sound

The audio was working fine until yesterday. The casted screen appears, but without sound. I checked the volume in the Home app, the TV and the phone and none are muted. I unplugged the Chromecast from the wall and plugged it back in, didn't fix it. I...

KW19 by • Community Member
  • 240 Views
  • 1 replies
  • 0 kudos

HDR10+ in VP9 doesn't Play in HDR10+ on Google Streamer

I tried to play HDR10+ videos in VP9 codec on youtube as well as offline through HDD on my Samsung AUE70 (Supporting HDR10+ but not DV).HDR10+ in VP9 plays in just HDR but not in HDR10+ both on youtube as well as through HDD.However, HDR10+ videos in...

KKVerma by • Community Member
  • 386 Views
  • 4 replies
  • 0 kudos

Chromecast with google tv HD remote getting too hot.

Hi, My current generation chromecast with Google tv’s Remote control has stopped working, getting hot quickly and flattening any batteries ‘fed’ to it! There is obviously some sort of short-circuit going on, and I assume that is a terminal event! Has...

Chromecast gen 2 connection issues (July '25)

Ever since the big issue with gen 2 CCs a few months ago, I have had issues with my CC disconnecting itself when casting from a mobile app to the TV. That doesn't stop playback, just means that I have to manually reconnect to use options like pause, ...

TMFitness by • Community Member
  • 393 Views
  • 5 replies
  • 0 kudos
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