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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 261 Views
  • 3 replies
  • 1 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 27148 Views
  • 0 replies
  • 12 kudos

Frame drops google tv 4K

Hi, I’m still seeing frame drops on 4K content on the Google TV 4K. I made a thread for this previously that we were getting responses from but those stopped. Firmware is up to date, doesn’t matter which app I’m using. No issues on the tv when not us...

Nord VPN login

Hello,I am abroad from my country and I have got nord VPN to watch contents from home.The VPN works perfectly on the phone and on, for example, fire stick on the TV in the other room.I have downloaded the nord vpn app in the chromecast, it installs c...

Chromecast screen

Hi All I have set up the dongle with my TV. I have large white letters going across the top of the screen that I can not get rid off HDMI Google Chrome.Any assistance welcomeThank you

ylsnanny by • Community Member
  • 389 Views
  • 1 replies
  • 0 kudos

Unable to control TV with my Chromecast with google tv remote

I recently purchased a Chromecast with Google TV 4K version and set it up with my LG LED TV. Previously I had an Amazon Firestick HD and the remote worked flawlessly with the TV too, as in I was able to turn off the TV, control the volume etc with th...

NikhilG12 by • Community Member
  • 611 Views
  • 1 replies
  • 1 kudos

Chromecast 4k 21:9 support

I just bought a Chromecast with Google TV (4k) and plugged it into my Dell 38 inch curved monitor which has a 21:9 aspect ratio. After getting everything set up, I realized the Chromecast only supports up to 1080p on 21:9 screens and I'm not able to ...

obmason by • Community Member
  • 1477 Views
  • 1 replies
  • 2 kudos

Chromecast google tv android remote

When my Chromecast is connected to the Wi-Fi network, I can control it using my Android smartphone just like the physical control.However, when connecting to my router's ethernet, the phone's Android virtual control no longer works.What can be done?M...

Can't find Reboot

Hi, i can't seem to find REBOOT in the settings in Google home.

moford by • Community Member
  • 437 Views
  • 1 replies
  • 0 kudos

Google Chromcast randomly reboots when watching Netflix

My Google chromcast is randomly rebooting when watching Netflix or Disney+. I tried all possible methods on my end: factory reset, charging cable replacement, TV HDMI port check. This is only happening when watching Netflix or Disney+. Works well wit...

bjkhisdl by • Community Member
  • 435 Views
  • 1 replies
  • 0 kudos

YouTube not loading

I've had chromecast for around 12 months, since yesterday i can't load YouTube & takes around 10 to 15 seconds to load other apps, what's gone wrong ?

moford by • Community Member
  • 455 Views
  • 1 replies
  • 0 kudos
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