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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 2907 Views
  • 16 replies
  • 3 kudos

Resolved! Can't connect to cromecast with anything

I've got a Chromecast with Google tv for a couple of years now. Never had problems untill the buttons on my remote stopped working (the TV buttons still functioned, but the Controlls to navigate the screen didn't).I bought a new remote (twice), was a...

Jhlohman by • Community Member
  • 565 Views
  • 2 replies
  • 0 kudos

Digital copy of movie not showing up in library

I got the digital copy of Jurassic Park (1993) years ago with my Bluray, and when I redeemed it, it obviously became available on my Google account. With my Chromecast, I just go to library and select it, and away I go. However, two days ago I notice...

AAgmail by • Community Member
  • 259 Views
  • 1 replies
  • 0 kudos

Issues logging in kids account on streamer

I am having trouble logging in my kids accounts. It keeps returning to the enter password page after succesfully logging in, and seeing the proces bar. After multiple attempts, it gives me an error saying the software on my Google TV streamer is not ...

Richard-k by • Community Member
  • 739 Views
  • 8 replies
  • 3 kudos

Can’t setup child profile on google TV

I’ve been using chromecast with google tv for years, have multiple of the same device but now can’t add a child profile without failing at the finalising stage.Spent hours trying to get no where. Can anyone help?

NiceNath by • Community Member
  • 367 Views
  • 4 replies
  • 2 kudos

Skipping audio on Google TV streamer / Vizio TV

I have a Vizio TV p65-c1 dating to 2017 and thought I'd get a better apps/streaming experience by buying a Google TV Streamer. However when I connect it, the audio cuts in and out unusably: see https://youtu.be/l8W3yQYHPuk. Note that the video doesn'...

tdierks by • Community Member
  • 286 Views
  • 1 replies
  • 0 kudos

Post setup not able to search for device

I finish setting up the chromecast. Added the room and the wifi network. But then after i go to youtube to look for devices. I fail to find the device. Also when going back to the google home app i get the below message. “TV not availableCant see TV ...

Resolved! Google Chromecast HD keeps disconnecting from wifi

Hello there,I have an issue that I saw some other people have too, but none of the proposed solutions worked for me.I have a Google Chromecast HD, it works well for the last few years but since two months it keeps disconnecting the wifi (but the wifi...

saoudymou by • Community Member
  • 1633 Views
  • 14 replies
  • 1 kudos

Youtube kids on TV main app asks to switch accounts

I have a jvc 4k android tv. Youtube kids app has been notifying it's going away. Today when we open it it says switch to the main app. We go there switch accounts to the kids app. It takes a minute logs in, shows the new version of youtube kids in th...

Terry9 by • Community Member
  • 255 Views
  • 0 replies
  • 0 kudos

Streamer 4K Add a Kid Sign-in Loop

Brand new Streamer 4K, setup with the supervisor account, then when trying to "Add a kid" under accounts - Select Kid- Entered Kids Password- Select supervisor account to confirm- Complete 2 factor authentication to allow kid to log in- Setup screen ...

BrianRVT by • Community Member
  • 5701 Views
  • 71 replies
  • 23 kudos
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