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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25754 Views
  • 0 replies
  • 11 kudos

Hulu and Disney+ apps unable to install

I live in US and I bought the chromecast with google tv. I signed up with my google email and the location is setup in US only. I am unable to install disney+ and hulu app in my chromecast, when I search for that apps, It says “this app isn’t availab...

Chromcast and LG Oled tv

I have 2 Chromecast 4k devices, one connected to a vizio 4k tv and the other connected to my LG OLED. The Chromecast connected to my Lg constantly looses it's wifi connection, buffers or reduces the resolution to something almost unwatchable. I've sw...

LoJack by • Community Member
  • 716 Views
  • 1 replies
  • 0 kudos

Chromecast with Google TV (HD) causing TV to crash

Got myself a new Chromecast HD to replace my temperamental 3rd Generation. The setup was going well, until the TV decided it did NOT like my new Chromecast. The television popped up with a large yellow error screen talking about a BUS error, then sto...

Chromecast Remote with Kogan TV

Hi, I'm trying to connect the chromecast remote with my Kogan TV. Unfortunately the power button works as volume down and the volume up button works as picture mode. Is there a way I van correct this? I tried other models that use the same IR code as...

MK23 by • Community Member
  • 583 Views
  • 1 replies
  • 0 kudos

Sub standard product AGAIN

Why does BBC iPlayer 4k not work AT All. On this device. Also why does Dolby Atmos on Disney Plus not work on this device yet again??Usual Google half arsed setup and faults. Any wonder everyone is going back to Amazon. Netflix works in Atmos on it. ...

crsnwby by • Community Member
  • 214 Views
  • 0 replies
  • 1 kudos

Chromecast remote setup help

H$$iLove my Chromecast but it doesn't fully work on every tv device.I have several tv where I tested it and everything works great. But in my eSmart tv (which isn't smart) I can't get the remote to control the sound volume or power! Tried every prese...

Micoreal by • Community Member
  • 374 Views
  • 1 replies
  • 0 kudos

Untrusted device

Not able to cast from phones both Apple and Android onto a Chrom supported device. Receiving the error "Untrusted device. _______ couldn't be verified. This could be caused by outdated device firmware."

rawltide by • Community Member
  • 6414 Views
  • 1 replies
  • 2 kudos

Chromecast falls off from my smartphone (music starts on smartphone).

Hi there. So the issue is - when I connect my phone to a soundbar or to a TV via chromecast to paly some YouTubeMusic after some 10-15 minutes of playback seems like connection falls of and my phone starts to play music (together with that my soundba...

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