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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 26238 Views
  • 0 replies
  • 11 kudos

Search issues

I am having trouble searching for apps, movies and anything else to do with search. When I search it either thinks for eternity or takes me back to the home page without showing search results.I have the Chromecast 2 (4K), completed a factory reset, ...

Chromecast Startup Issues

So, i have a chromecast first generation and when i turn it on it shows a Exclamation Mark and a support link, when i follow the steps and unplug my device for 10 minutes and then after turn it back on, It either just has no signal or shows the start...

nether by • Community Member
  • 25061 Views
  • 3 replies
  • 4 kudos

Red/pink fuzzy screen

Hi, I recently purchased another chromecast as I thought my old one had been misplaced when I moved recently. One day the screen on my TV went pink and a little fuzzy. I thought it was my whole television that was broken, until I noticed the screen w...

lilchelsp by • Community Member
  • 1163 Views
  • 6 replies
  • 0 kudos

Help with Chromecast setup, no remote, cannot pair

I brought my Chromecast, but forgot the remote. Different wifi network. I have been through many posts saying I can use either Google Home or Google TV to re-set it up.I have factory reset the Chromecast. On the tv, it says start pairing, with the pi...

JeffWard by • Community Member
  • 4496 Views
  • 8 replies
  • 0 kudos

I cannot add a new YouTube account to my Chromecast

Hello!I just bought a brand new Chromecast and set it all up under my main email, and it automatically added my YouTube account connected to that email. I want to add a new YouTube account to it, since my account with the premium membership is under ...

Chromecast over LAN connection

I have just connected my smart tv directly to the modem and established a LAN connection. My Chromecast is now saying it can't connect to the wifi. Is it possible to use my Chromecast with the LAN connection?Thanks,ZK.

ZK42 by • Community Member
  • 641 Views
  • 3 replies
  • 0 kudos

Wifi password not valid?

My Chromecast stopped connecting to the wifi after a power outage. I am trying to reset it and it still won't connect to wifi stating that my password is not valid. It's the same password I've used for this device previously and works for everything ...

Rachel_245 by • Community Member
  • 1800 Views
  • 3 replies
  • 0 kudos

My chromecast remote tasted my coffee

So my remote ended in my coffee. I grabed it quickly, removed batteries and dried it for 2 days in rice.As my remote has previously "disconnected" I knew I had to do resets. So I tried home back key, removed batteries and put them back holding the ho...

Maryke by • Community Member
  • 1141 Views
  • 6 replies
  • 0 kudos

Resolved! i cant mirror in google chromecast with my i phone

i havent got cast symbol in google home application. for this reason i cant mirror in google chromecast with my i phone. for example i want to watch movie in safari when i join to iphone. i cant mirror. i think so this is about google chromecast mode...

Eren3434 by • Community Member
  • 1246 Views
  • 5 replies
  • 0 kudos
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