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Forum Posts
Troubleshoot an issue with Google Cast on VIZIO TVs
Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...
Need help with setup? Troubleshoot common Chromecast problems
Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...
Google home can't find Chromecast 4K
I have read so many posts, where everyone seems to be posting the same answers found on the internet... I am stationed overseas. The only service is a 1gb WiFi service (no modem or router). I have an LG Thinq TV. I bought a brand new Chromecast with ...
Trouble connecting chromecast.
Got new internet provider today. TV connected to WiFi, however the chromecast has a message can't connect to wi-fi.
Profiles and Continue Watching
Hey There, Love that there is now support for multiple profiles, but wondering if there are any settings so that the Continue Watching row and recommended content can be tied to a profile? For instance my device has both my account and my wife's, but...
Contacting customer service support
I tried having a Google agent to call me to troubleshoot an issue with my chromecast. Each time it said that someone has rung my phone number but I did not receive the call. Is there a simple and straightforward way to contact Google for support?
Resolved! Chromecast not detecting remote
My chromecast is not connecting with its remote. I attempted to connect it with my phone (as a remote), and it didn't work as well. I've restarted the device a few times. Does Google have a support number I can call?
Chromecast stuck on G Logo
My device is stuck on the G logo, I have tried unplugging for 30 min, different HDMI ports and factory reset. It will not hard reset. LED Color does not change
Performing a factory reset of a Chromecast 4K device with no remote
Another user experienced my exact problem, as noted in a post titled "Setup Google TV without a remote", but the ultimate question was never answered. Once having performed a factory reset is it possible to set this device up again without the remote...
Resolved! Getting help with first day questions on Chromecast operation
I have a number of questions on the first day with my Chromecast 4K. I want to talk to someone. I've seen numerous posts suggesting filling out Steps 1-3 for my problem on help and then Step 4 would give me option to have a call back. But Step 4 simp...
Chromecast Google TV not showing up for speaker group
My Hisense Google TV isn't showing up as a device to add to the speaker group. It shows as a device in my Google Home but will not work with the rest of my google speakers.
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