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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25834 Views
  • 0 replies
  • 11 kudos

No picture casting Android screen

I'm using Google Home app to cast my Android screen (Galaxy S9+). The screen casts fine (I can see my Android screen on the TV), but when I play a video I get the sound but no picture.

PaulM by • Community Member
  • 1547 Views
  • 3 replies
  • 0 kudos

Resolved! change old wifi

i have a older chromecast (not sure what generation it is) that i had been using, our wifi router stopped working. i have no access to the old router is there any way to change the wifi on my chromecast?

Resolved! Chromecast Won't Wake Up From Sleep

90% of the time, my Chromecast With Google TV won't wake up from sleep . The only way to wake it up is by unplugging and plugging it back in. Is this a bug? Is there a way to fix it? Is Google even aware of it?

bb2021 by • Community Member
  • 4987 Views
  • 5 replies
  • 3 kudos

Resolved! auto disconnecting chrome tab from tv

the chrome tab is automatically disconnecting from the TV. When I cast the chrome tab on the tv which is on the same network. it disconnects immediately. so what can I do to fix it?

Vishwajeet by • Community Member
  • 1247 Views
  • 3 replies
  • 0 kudos

Chromecast audio

HI , my chromecast audio is not showing in the cast menu on my laptop. It shows on other laptops/ devices and works with no problems. I have tried all the trouble shooting steps Google suggest but still cant connect . It must be a setting on this pc ...

dadbly by • Community Member
  • 851 Views
  • 3 replies
  • 0 kudos

Resolved! Chromecast set up issues. No coe on TV.

I have moved my chromecast to another TV. It won't complete set up. I get as far as showing the TV code on my phone but it wont show the same or any code my TV. So I guess the chromecast is not connecting to my TV. I have chromecast plugged into HDMI...

Greigy by • Community Member
  • 1000 Views
  • 3 replies
  • 0 kudos

Can't pair Google TV remote white LED light is off

Hello , I can't pair my remote even I did a factory reset to my chromecast, I just bought the device 2 weeks ago, once I updated the remote it stoped works also after a factory reset. In my opinion as I have tried too many time following up with all ...

Resolved! TV screen saver pictures

How can I post a photo to the TV to be displayed as screen saver like others

NAM by • Community Member
  • 1257 Views
  • 3 replies
  • 1 kudos
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