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Cameras and Doorbells

Blog Posts

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

New updates to Google Home for camera users: new AI image detection, requested f... Read more

Forum Posts

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 13606 Views
  • 0 replies
  • 5 kudos

Purchased used Dropcam Pro - how to remove old owner access?

I just bought a used Dropcam Pro and noticed that there is no method of factory resetting the device. How can I ensure that the previous owner does not have access? All the online resources say that the old owner must remove the device from their acc...

muonic by Community Member
  • 963 Views
  • 3 replies
  • 0 kudos

Home app crashes during nest cam set up

If someone could help me I’d be so grateful. I have been trying for over 2 weeks on and off to set up my 2 nest cams. I ordered a 2nd cable to set up my 2nd camera but now during the set up process my home app crashes. I am beyond frustrated. I have ...

Video playback stopped working.

My video playback is not working. I reset the wireless connection. Can’t figure out how to reset the video. I get live stream but still pictures. How do I fix it?

tgapuz by Community Member
  • 990 Views
  • 5 replies
  • 0 kudos

Won't record cars at night.

I just installed the nest cam with flood lights. It records cars fine during the day but not at night. When a car comes in the driveway it will turn the flood lights on but not record anything. I have changed all settings to high. Not sure what else ...

Fuzy4472 by Community Member
  • 985 Views
  • 5 replies
  • 0 kudos

Live view recording

While viewing the live feed from a nest battery powered doorbell is it possible to manually initiate a recording if something were to happen that I’d want record of? On the same note if I was on live view and someone entered the area that would norma...

Erik859 by Community Member
  • 1022 Views
  • 4 replies
  • 0 kudos

Nest Camera (Battery) Won't turn on.....

I am unsure why Google messed with these camera and the Nest platform. Purchased two of these cameras and I can't for the life of me to get the cameras to turn on (using them plugged in) I have spent 6+ hours on the phone with support to no avail... ...

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