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Cameras and Doorbells

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Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

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How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by • Diamond Product Expert
  • 370 Views
  • 0 replies
  • 0 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 16213 Views
  • 0 replies
  • 6 kudos

Cameras offline

I have 11 cameras. 7 of them went offline within a few days. They are not coming back online. It’s not a wifi issue.I factory reset one of them trying to add it back to my account with no success.now another one went offline. I’m down to 3 of 11 came...

Mphpdx by • Community Member
  • 616 Views
  • 3 replies
  • 0 kudos

Doorbell battery battery drains

Hello Everyone, I have a doorbell battery edition. I have wired it and it is getting 24 Volts of power but it seems to keep dying and not getting enough power to charge. Any recommendations to ensure it gets power. It doesn't have the plugged in logo...

Faceplate peeling

The awful faceplate now affecting the video quality. This is seemingly a widespread issue no matter the weather/exposure. Is there a replacement plate that I can get from nest that I can get and replace it myself

HL11 by • Community Member
  • 584 Views
  • 3 replies
  • 0 kudos

Camera not able to play recorded events

Hello, I am experiencing exactly the same issue described in that thread:https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Camera-not-able-to-play-recorded-events/td-p/617569 TLDR:- I can see that all my cams have recorded events- I can wa...

corelema by • Community Member
  • 556 Views
  • 4 replies
  • 1 kudos

Doorbell videos not immediately available

EVERYDAY, I get an alert for motion at my doorbell, and when i click to see it, I can see live, but not the VIDEO that recorded it. IT gives me the same message for hours, not yet available, check back later. The entire purpose of a door cam is to se...

Transfer my subscription anther device

“I have Nest Aware for a previous device, and I have a five-day subscription. That device got damaged, and I bought a new device. What do I need to do to transfer my subscription to my new device?”

Nest Cam w Floodlight not staying connected

I recently installed my second Nest Cam with Floodlight.The first one I installed worked great since installing about 6 months ago.The second one worked for about 2 days before it stopped working correctly - no video recording for hours and I can't a...

Recordings before someone crosses the plane of loacted event.

HelloWhy does the camera record people that never cross the designated event area I predefined? I have it set up when it catches the front door just before the fence and people walking on the sidewalk not even close enough trigger it, it drains the b...

Itof by • Community Member
  • 281 Views
  • 1 replies
  • 0 kudos
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