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Cameras and Doorbells

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Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

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Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 15745 Views
  • 0 replies
  • 6 kudos

Nest Aware not recording history more than 3 hours.

I am having issues with video history. I recently tried to migrate from the Nest App to Google Home and it failed. When I looked up on what to do the suggestion was to remove all devices from the Nest App and manually add them to the Google Home App....

Lost the screw that requires a hex key

While installing the nest doorbell wired the small top screw that requires a hex key fell to the ground and is lost. Where can I get a replacement, I did not see any in the google store.

Medinat by • Community Member
  • 356 Views
  • 1 replies
  • 1 kudos

Camera not working

My indoor nest camera (2nd gen) doesn't connect and when you unplug then plug back in the white light pulses a few times then goes off. It had worked and we unplugged for a while. I've tried a different plug and in a different socket and same thing. ...

Pmilne by • Community Member
  • 608 Views
  • 4 replies
  • 0 kudos

Teenagers CANNOT use NEST

Hi,I have many nest products including the cameras, secure, doorbell, nest lock, etc.You do not allow 13+ people that were previously in Family Link to have access to NEST. I cannot add them as family member. Please do not reply saying I need to figu...

Fredyorke by • Community Member
  • 209 Views
  • 0 replies
  • 0 kudos

Google Home (Android) Link points tp wrong topic.

Have the Home Outside for 30 hours and struggling with getting some simple questions answered.1st the Link to follow and click on seems to be going to the Doorbell Details or Issues Topic onstead of Nest Outdoor Cam.That just adds to my growing list ...

gooshimin by • Community Member
  • 353 Views
  • 1 replies
  • 0 kudos

Can't change video record length from 30sec default

I attempt to change the length of the video captured from the default of 30 seconds to any other length of time and it does not take. Once I get out of that option it defaults back to the default of 30 seconds and it will not change.

Jody2032 by • Community Member
  • 620 Views
  • 3 replies
  • 0 kudos

WTF camera is not recording full time

So I migrated from nest to google home……NOW it only records and saves motion and sound. I had a tree delimbed, and google home missed the incident. This is BS! C I use to be able to rewind, see an incident, and generate a video for the HOA. That is w...

Trrpettus by • Community Member
  • 334 Views
  • 1 replies
  • 1 kudos

floodlight camera offline

Hi. I have to floodlight camera. It just started saying offline and i cant get it to reconnect. The lights work and when I look throught activities I see it works and captures motion I cant see it on the home screen because it says offline

zoki by • Community Member
  • 561 Views
  • 2 replies
  • 0 kudos
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