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Cameras and Doorbells

Blog Posts

New updates to Google Home for camera users: new AI image detection, requested f... Read more

Nest Cam Outdoor (1st gen) expanded support rolling out into Public Preview for ... Read more

Nest Cam Indoor (1st gen) expanded support rolling out in the Public Preview of ... Read more

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Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!

We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...

Google nest doorbell will not reset

So my Google nest camera was saying offline so I tried charging it and reinstalling to frame. I decided to remove it from home and do a factory reset. But when holding the reset button I never get a yellow light or audible noise for the reset chime. ...

pwayne by • Community Member
  • 531 Views
  • 7 replies
  • 0 kudos

Resolved! Google wireless camera will not connect

Hi today I purchased a Google wireless indoor outdoor camera. If I create a new home within the nest app I can get the camera setup. However if I try and add it to my existing (real) home the connect process fails. It seems to want to pull details fr...

Resolved! Nest Hello error code NC016

Moved into a house with existing Nest Hello. I tried setup from Nest App, but it fails and gives error code NC016. Help pages list suggestions for about 100 error codes, but not NC016, so I'm stuck.

Doorbell Notification with sound

Hi. I'm attempting to get some sort of notification with a sound (like when someone send you a text) for when someone rings my doorbell. I have an Android phone. I've looked in the home app in notifications and do not see anything for sound. I've eve...

TinaV by • Community Member
  • 401 Views
  • 4 replies
  • 0 kudos

Nest Doorbell Replacement Parts

I cannot find any third party providers for replacement baseplates for my nest doorbell. Where can I order a new one? There's no way for me to use the doorbell without a baseplate.

Jrwelborn by • Community Member
  • 347 Views
  • 5 replies
  • 0 kudos

more than one home

I have a Google cam (battery) in 2 locations, each location is in a different "home" (different wi-fi, etc). I can easily view each cam on my iPhone by specifying/selecting the particular "home". However, with my just-acquired Google Hub (2nd gen), I...

plapres2 by • Community Member
  • 270 Views
  • 3 replies
  • 0 kudos

Door bell peeling

I have a Nest Hello doorbell that is peeling and out of warranty, and I contacted Google via chat this evening to see what they would do. After spending time on chat, providing everything requested, I was told that they could not replace it because i...

Gpm by • Community Member
  • 422 Views
  • 6 replies
  • 0 kudos

Wasserstein Solar Panels for Nest Cam Battery

Just purchased the the Nest Cam Batter, and would like to purchase the solar panel to keep a full-time charge. I see that the Google Store offers a 2.5 W option (made by Wasserstein), and the Wasserstein website offers a 3.5 w option as well. Is this...

ECorson by • Community Member
  • 359 Views
  • 4 replies
  • 0 kudos

iOS stream freezes

Hello anyone have a solution to watching a live stream and the feed freezes and audio cuts out after a couple minutes of watching? Ever since converting to Google and using Google Home or Nest app the problem occurs. Never was an issue with just the ...

Plane1286 by • Community Member
  • 1445 Views
  • 18 replies
  • 0 kudos
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