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Nest Thermostats

Blog Posts

Nest Renew: How do you save energy during the Holiday season? Read more

Nest Renew: How are you preparing for an electric future? Read more

Prepping for a cleaner heating season Read more

Featured Posts

Home/Away Assist, returning home always stuck in eco mode Read more

Forum Posts

Heat link - power failure

Had a learning Thermostat for about 18 months with no issues. Now my heat link unit has completely failed (thermostat is still on, as is the boiler itself which shares the same power circuit as the heat link). Tried all of the suggested options in ot...

siash000 by Community Member
  • 7 replies
  • 1 kudos

Learning Thermostat Fan Test Fails

Hello, I am sure one of you will know the answer. After installation and during the testing procedure, the fan test fails to turn on the blower. It runs fine during heating and cooling. I have the wires correct because I double checked and the blower...

Set heating to come on in mornings

How can I set the temperature to rise before I get up in the morning? I have tried to do this on the app, but nothing happens when I select a time on the schedule. The house is so cold in the mornings and I would like the temperature to rise half hou...

Candy by Community Member
  • 4 replies
  • 0 kudos

3rd gen nest heatlink faulty

My 3rd gen Heatlink is faulty. I have been through all the restart procedures but it is dead. Is it possible to just get a replacement Heatlink without having to buy the full Nest Thermostat package?

Daveo1 by Community Member
  • 1 replies
  • 0 kudos

Thermostat compatibility

I have a forced air heating/cooling system. Heat pump with propane backup. Trying to figure out if the Nest is compatible with my system. I have not found a wiring diagram for the Nest. My current system hasE @ T stat to W2 on furnaceAux @ T stat to ...

MajorZab by Community Member
  • 5 replies
  • 0 kudos

Nest Thermostat has no power

My nest thermostat has a faulty wire, resulting in no power. Can changing the thermostat from heat to air conditioning cause this to happen?

TySimmons by Community Member
  • 3 replies
  • 0 kudos

w5 error

Registered a Thermostat connection yesterday and i am still waiting on any form of contact. I tried the call facility but after 45 minutes of waiting, gave up . I have a case reference to quote. Can someone please even acknowledge that this is being ...

Resolved! W5 error

One of My nest thermostats will not connect to the WiFi. It worked well for 4 months or so but now it can’t find the WiFi. The other thermostat (is farther away from modem) is connected to the WiFi. I followed the directions to reset the nest but it ...

Timk123 by Community Member
  • 5 replies
  • 1 kudos

e72 error despite wires being clean and voltage coming through

Hi! I am in the US. A few days ago, we turned our Nest Learning Thermostat on after several months of not using it. It worked well for a couple of hours and suddenly stopped, and displayed the E72 error message. Wires are clean (see picture attached)...

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Stef by Community Member
  • 3 replies
  • 0 kudos